vonage is GARBAGE I got this VOIP service because they were supposed to have the best customer service. I got my equipment and there was an issue with it having to be hardwired and not having wifi so I called customer service. They couldn't help me with the issue so I asked to be transferred to cancel my account. They then proceeded to hang up on me 4 times. They finally got my account canceled but they were either purposely disconnecting me or vonage drops a whole lot of calls.

Vonage has gone downhill I used to carry a high opinion of Vonage, they seemed to care about the customer. Until recently. Any business that calls customers on Christmas day, loyal ones that have been with them for years that just happen to miss a payment due to an issue with the banking network, seeking money is not a business I want to support. I have cancelled my contract with them and have no intention of ever renewing.

My Vonage Family!!! Hi Vonage, I am your Retention Account Manager for 5 yrs. Thou I am no longer Working for you, I am dead serious to say Thank You for Giving me home for 5yrs. I wanted to offer you my company who cater Live Chat Operators to provide you service, I would love to still see Vonage Growing and I am more than willing to help you cater more Customer. We crate Traffic in the businesses and produce more Customer. I tried Reaching Boss Edith Gonzalez via Facebook since we've been friends for 8 yrs now but it's unusual her not responding to me. Hope to hear your thoughts about this. Thank you My Vonage Family. Love you!!!

Since ATT disconnected my traditional… Since ATT disconnected my traditional landline without my authorization and entered me into the VOIP phase which is suppose to be the new era for the city of Detroit, I have been disgusted in the performance, and the reliability, and the comfort I should have with feeling safe that my phone has a dial tone no matter what the weather looks like. Once I found out ATT had made the switch without my knowledge I hit the roof , made several complaints and they never came back out to replace my traditional line. VOIP phone in my opinion are NOT safe in anyone's home, if your power source is gone you have no way of reaching out for help. I have been for the last 2 years been writing to the Attorney General, BBB, our State Rep., to please let us take a vote on the Traditional landline vs VOIP and to not just let the switch take place. VOIP is not safe or reliable for our seniors, our children, for me, for NO ONE. You never know when you're gonna pick your phone up or it's just not ringing because it doesn't have a connection ?

Porting BEWARE Porting BEWARE. The actual process of porting was easy. Only problem is that it does not work. With the Vonage number it was fine but after porting it would not work and refused to work despite lots of phone calls to Internet provider and Vonage. Don't do it. UPDATE. Finally solved when I spoke to the right person. It seems my number was not associated? with the Vonage system. This was not part of the Technical Support person's standard list of fixes such as switching DMZ on, and Port Fowarding. The supervisor took 2 minutes to correct the problem, and said procedure will be updated. Phone working well now. At least contacting Technical support was easy and everyone was patient and did their best to help.