I had some issues with my Bank account… I had some issues with my Bank account and was having a problem with my automatic payment to Vonage for their services I've had for years a U.S. Telephone number that I use with the Box Vonage sent me before I departed the U.S. I am a U.S. Veteran who often travels abroad and needs contact with my V.A. Drs and Business and of course Family as well. Vonage was accomodating to the Highest degree and told me not to worry they wouldn't disconnect me and gave me a month to straighten it out and I had it done in less. I appreciate Vonage and their People and Customer Service. I'm a customer for life. Thank You Vonage. I'd give you 10 Stars if I could. **********

Porting BEWARE Porting BEWARE. The actual process of porting was easy. Only problem is that it does not work. With the Vonage number it was fine but after porting it would not work and refused to work despite lots of phone calls to Internet provider and Vonage. Don't do it. UPDATE. Finally solved when I spoke to the right person. It seems my number was not associated? with the Vonage system. This was not part of the Technical Support person's standard list of fixes such as switching DMZ on, and Port Fowarding. The supervisor took 2 minutes to correct the problem, and said procedure will be updated. Phone working well now. At least contacting Technical support was easy and everyone was patient and did their best to help.

Superior Features and Services Vonage services and features allow you to fully manage your home telephone. The ability to prevent non-identified callers is a real plus. Although not prevented from robo callers, the fact your telephone number is unpublished helps to eliminate most annoying cold calls. I use the APP extension to block any callers who do get through and I wish to block. While in France, 3 years ago I was able to make calls to Canada at no additional charges. The features are far superior to alternatives.

My Vonage Family!!! Hi Vonage, I am your Retention Account Manager for 5 yrs. Thou I am no longer Working for you, I am dead serious to say Thank You for Giving me home for 5yrs. I wanted to offer you my company who cater Live Chat Operators to provide you service, I would love to still see Vonage Growing and I am more than willing to help you cater more Customer. We crate Traffic in the businesses and produce more Customer. I tried Reaching Boss Edith Gonzalez via Facebook since we've been friends for 8 yrs now but it's unusual her not responding to me. Hope to hear your thoughts about this. Thank you My Vonage Family. Love you!!!

Updated from Two Stars Previous Review Below: The reason that I thought the International Line had not been cancelled was because of the 43% tax (!) on a single line, including a tax for Intellectual Property! What IP is involved in making a phone call, curious minds would like to know. Because of this ludicrous tax, I would give Vonage three stars. I cannot think of a single item I've ever had nearly a 50% tax on the purchase. Upped to Four Stars due to today's positive experience with Customer Service Agent Suresh who suggested a more practical plan for me. ***** I have two Vonage #s, a domestic one and an international one. A month or so go, after quite a big rigamorole, I finally managed to contact someone in an Indian (?) call center, who asked me some relevant questions and apparently went through some procedures on his end. He assured me that the international line had been cancelled. This month, I got my credit card for the same amount, and checked my Vonage account, and the Internation line was still there. I will try to retrace my steps and see if I have better luck this time.