Horrible software Horrible software, I have never used software as bad as Workfront. This is a multi million dollar company with so many issues. I had to find this site just to leave this review. Its been frustrating using this software, it fricken blows. Customer support sucks too, they follow up with an email that doesnt have any details on what they are following up on. So if you have multiple issues (yea no kidding, horrible software, so yes I have multiple issues), you are dealing with abysmal customer support.

Our department is in the process of… Our department is in the process of implementing Workfront. Our current experience has been great and the representatives that we are working are excellent to work with. They often come on site and give us the help that we need to get setup and provide training and feedback.

Great overall with a few feature limitations Overall, Workfront is great! It is robust enough to meet the changing needs of various teams and workflows. We have queues, project workflows, and approvals all in Workfront which helps us stay in-tune with each other well. The newest interface change is not the best. The wireframe nature of it is a little hard to consume, especially when it comes to comments and update feeds. There are some custom form limitations that I wish were solved, but feature requests are in, so we'll see what happens.

Love Workfront for waterfall, proofing & Intake - Agile needs work For the most part, Workfront is pretty easy to use. It works well for waterfall projects. Customization is highly flexible (almost TOO customizable)! The reason I gave it 3 stars vs higher marks is due to the limited agile functionality. We are having trouble adapting teams who are used to JIRA to now use Workfront. It's a constant challenge as JIRA users want some of the same function in WF and it's just not there yet. Overall though, Workfront has aided our move from a manual proofing process (sending big PDFs through email) and has helped streamline our intake greatly. Their support & help services are stellar. Lots of training available--be ready to become an SME if you adopt!

Falls Short For Agile Fortunately, if you're in tech chances are that you run your projects in some form of Agile. Unfortunately for you, this is where WF falls incredibly short. While it's incredibly flexible and allows you to do many things the more experienced you become with it, I can't help but feel that WF was built for something else. It seems like it was a MS Project competitor that was adapted for Agile work. The most mundane tasks like issue/bug creating and story pointing can turn from simple things into a complex exploratory mission in a UI that's been slapped together without thinking of intuitiveness and UX. If it was up to me I'd honestly use JIRA, but WF is ok.