UI is a struggle for new users UI is a struggle for new users. The tool is designed for project managers, people who understand or who have had formal training in project management. The deal is, the majority of users aren't. They need a simplified version way to manage work, build out timelines, quickly update add remove tasks without have to thing about predecessors or task dependencies, etc.

New to workfront Let me start off by saying that I'm very open minded about new software. I was hoping to leverage workfront as a project management tool and an IT-Help Desk work request tool. Three basic key elements, I was looking for in my review was: 1. Ease of use for user and admin 2. Easy to manage projects work and requests at a glance 3. Quick reporting tools to track project status/hours or work request status/hours Perhaps I need to play around with my customize views a little more or it’s just a software limitation, but coming from an IT Help Desk environment in my previous place that uses BMC Track-It and CRM software heavily, I find workfront has room to improve. Perhaps in the next version we can have information all displayed in one central screen and users can customize what they don't want to see.

Horrible software Horrible software, I have never used software as bad as Workfront. This is a multi million dollar company with so many issues. I had to find this site just to leave this review. Its been frustrating using this software, it fricken blows. Customer support sucks too, they follow up with an email that doesnt have any details on what they are following up on. So if you have multiple issues (yea no kidding, horrible software, so yes I have multiple issues), you are dealing with abysmal customer support.

Half baked Half baked The product does not look ready. Many expected features, such as Resource Planning, are completely missing. Others, like date calculations for tasks, work in a surprising way. I am never sure how the deadline change in a task propagates to the dependant tasks and in most cases, I need to update it myself.

Great overall with a few feature limitations Overall, Workfront is great! It is robust enough to meet the changing needs of various teams and workflows. We have queues, project workflows, and approvals all in Workfront which helps us stay in-tune with each other well. The newest interface change is not the best. The wireframe nature of it is a little hard to consume, especially when it comes to comments and update feeds. There are some custom form limitations that I wish were solved, but feature requests are in, so we'll see what happens.