Falls Short For Agile Fortunately, if you're in tech chances are that you run your projects in some form of Agile. Unfortunately for you, this is where WF falls incredibly short. While it's incredibly flexible and allows you to do many things the more experienced you become with it, I can't help but feel that WF was built for something else. It seems like it was a MS Project competitor that was adapted for Agile work. The most mundane tasks like issue/bug creating and story pointing can turn from simple things into a complex exploratory mission in a UI that's been slapped together without thinking of intuitiveness and UX. If it was up to me I'd honestly use JIRA, but WF is ok.

too complicated overly comprehensive without the ability to hide/remove a lot of stuff we don't need too steep a learning curve for implementation and new users there ought to be instance tiers for smaller organizations that don't need all the things

Our department is in the process of… Our department is in the process of implementing Workfront. Our current experience has been great and the representatives that we are working are excellent to work with. They often come on site and give us the help that we need to get setup and provide training and feedback.

There have been 3 cases of questions… There have been 3 cases of questions asked by me of the help desk where they have, in my opinion, simply forwarded me an article and left it up to me to figure it out. In all 3 cases, I did that first before I called in. I had to explain that it wasn't solving my problem and I already knew of the article. At one time, I had to insist on being handed over to Level 2 and guess what, Level 2 forwarded me an article.

The application requires much…customization The application requires much customization by Admin profile in order to get the user interface and functionality shown during customized sales demos. We've been setting the application up for 3 months and are still customizing views/reports/layouts... The help desk is good with hints/tricks and quick responses, however some items they can't help with. OOTB settings can not be edited - such as default expense types. For worker licences, once formatted views and reports are set then it should be fine for them, however that process takes much longer than expected. I anticipate that the customization will continue for some time and perhaps continuously as the tool evolves.