Horrible software Horrible software, I have never used software as bad as Workfront. This is a multi million dollar company with so many issues. I had to find this site just to leave this review. Its been frustrating using this software, it fricken blows. Customer support sucks too, they follow up with an email that doesnt have any details on what they are following up on. So if you have multiple issues (yea no kidding, horrible software, so yes I have multiple issues), you are dealing with abysmal customer support.

Workfront is one of the best Project… Workfront is one of the best Project Management tools I've used! Why is is it the best? Many reasons - with some simple knowledge just about any user can start to build out their portfolio/projects to quickly wround up all needed users to perform the needed tasks. All while having the tool monitoring the life cycle of the project and keeping all involved uptodate on its status/progress. The simple abilities needed to create custom reports needed based on the needs of the audience(s). So many reasons including the Workfront staff and community, its a widely adapted application and with that large user base, its great to virtually meet these users online to learn and share!

There have been 3 cases of questions… There have been 3 cases of questions asked by me of the help desk where they have, in my opinion, simply forwarded me an article and left it up to me to figure it out. In all 3 cases, I did that first before I called in. I had to explain that it wasn't solving my problem and I already knew of the article. At one time, I had to insist on being handed over to Level 2 and guess what, Level 2 forwarded me an article.

UI is a struggle for new users UI is a struggle for new users. The tool is designed for project managers, people who understand or who have had formal training in project management. The deal is, the majority of users aren't. They need a simplified version way to manage work, build out timelines, quickly update add remove tasks without have to thing about predecessors or task dependencies, etc.

Love Workfront for waterfall, proofing & Intake - Agile needs work For the most part, Workfront is pretty easy to use. It works well for waterfall projects. Customization is highly flexible (almost TOO customizable)! The reason I gave it 3 stars vs higher marks is due to the limited agile functionality. We are having trouble adapting teams who are used to JIRA to now use Workfront. It's a constant challenge as JIRA users want some of the same function in WF and it's just not there yet. Overall though, Workfront has aided our move from a manual proofing process (sending big PDFs through email) and has helped streamline our intake greatly. Their support & help services are stellar. Lots of training available--be ready to become an SME if you adopt!