Incorrect Billing rates Practice Panther does not maintain the correct billing rates. I have different billing rates for different matters and they have been clearly inputted by me, but Practice Panther keeps slipping and using the default rate for matters that have custom rates. They tell me they are working on fixing this, but have not done so after months of complaints.

Awful customer service over a month and no refund The migration from my prior Practice Mgmt tool was useless. I called in to speak to person in an email and when I called in their reception person did not know who I was talking about. I cancelled within first 30 days so as to get a refund. I have made many calls multiple emails and still no refund. I suppose cancelling them seems like the best decision I made with regard to my "relationship" with them. BEWARE

This company replied to my prior review… This company replied to my prior review by wrongfully stating that I was a customer. In fact, I was never a customer, they gave me a preliminary access and then I declined. Then, they decided to charge me a year after the fact. Definitely not a trustworthy company and now they are stating lies in their reply to my previous review.

Good security Security is the number one priority for our firm. With PracticePanther's security features that blocks users from certain parts of the software, as well as their military standard of encryption, our firm is much more protected then using an internal server. We needed to be HIPAA compliant and their Box.com integration allows our files to be hosted securely according to the HIPAA standards. All around great, easy, and safe.

My firm relies on so many of… My firm relies on so many of PracticePanther's features. If you're looking for an all-in-one solution then this is the right software. We particularly love PantherPayments because it saves us so much time with billing & invoicing and our clients like how easy it is to make a payment.