Customer service sucks Customer service sucks. I have been trying to get my gateway account set up properly for weeks with Chargebee but they will only communicate with me through email. They refuse to let me speak with a live agent and customer service number sends me straight to voicemail. I’m at my wits end!

Disillusionment... French, happy to have found a nice partner for recurring payments by Stripe, with a free plan (but they also win), I select this plan to register, I enter my data, but in fact we are redirected to something to show us a demo, adapted to our bunsiness, and get us called back. Personally I come to open my account, it is not so that after that one tells me and well no, it is a demo that we give you and we will see later for the account. A fake registration page. Short : Au revoir.

Waste of time: Overpriced, intransparent and empty promises You have to book an appointment with them and immediately the upselling starts. I was promised "assessment of my requirements" and "immediate follow-up". 2 weeks later: radio silence. This is just a VERY POOR customer experience. It’s an already overpriced product, the pricing is intransparent, the onboarding cumbersome. They make big promises on the phone with zero to show for. I sent a complaint via email about the lack of following up with me and they did not even bother to answer. Better go with a company that cares.

Great Service I've been using this service for several months now and everything is super easy to understand and I haven't had any issues. It's been so helpful in getting my subscription newsletter off the ground.

Good product with few issues but easily… Good product with few issues but easily manageable BUT Customer Support is appalling and almost unnecessary to reach out to them as they can't do anything to help. Wish they care about existing customers as they do for new leads.