Ting as I knew it is gone Yeah, sadly I concur with other reviewers. We’ve been customers since 2013 or so. I tried to buy an iPhone from Ting yesterday and I won’t go into details but the order was cancelled and I wasn’t even notified. The agents are clearly outsourced and lacking in skills or access to be helpful. I wasted several hours. Will be looking for a new carrier.

Hours wasted and still not fixed.. Hours wasted and still not fixed... Emails are not responded to, support specialists contradict each other, promotional credits aren't applied, and on and on. Some quotes from today: "I do apologize for the experience that you have bee get in previous interaction on Ting [sic]." "sorry for the misunderstanding that has been given to you by our previous agent" [does that mean they've been fired?] "I do understand but as of the moment we don't have available supervisor"

I've used Ting Mobile for 7 years! I've used Ting Mobile for 7 years! I stay with Ting because of their fair pricing, great customer service, reliable coverage, and ability for me to control my usage to keep my cell phone costs low. I've also used their shop to find great deals on great phones that I know will be compatible with their network. I'm looking forward to another 7 years with Ting -- or more!

Time to look for a new provider. I’ve had Ting for several years. Their prices are some of the best and when you call support, you actually get someone without having to go through the 10 levels of voicemail hell. Bad side. Pretty much every time we go into Canada, service stops for voice and internet. Today, they managed to restore voice but internet still isn’t working. Their solution, buy a SIM card. In addition, if I’m not using WiFi at home, cell phone service is iffy. It sometimes works and sometimes doesn’t.

Charging for cancelled lines Confirming Paul U.'s experience that Ting continues to charge after you have ported out a line. This despite their stated policy that after porting, "Your account will close within 48 hours....." and "Your last bill will be available within about a week of your cancellation and your credit or debit card will be billed for your usage and any outstanding charges." So as with their claims about Verizon service, they simply don't honor their own promises.