Hours wasted and still not fixed.. Hours wasted and still not fixed... Emails are not responded to, support specialists contradict each other, promotional credits aren't applied, and on and on. Some quotes from today: "I do apologize for the experience that you have bee get in previous interaction on Ting [sic]." "sorry for the misunderstanding that has been given to you by our previous agent" [does that mean they've been fired?] "I do understand but as of the moment we don't have available supervisor"

Cost-effective AND Premium Customer Service Combined Ting has been outstanding at helping us control our mobile costs with their pay-for-what-you-use plans. AND their customer service is tremendous...quick to answer the phone or get back to you. We've made multiple device switches and added children to account requiring some extra setup, and they are always awesome to work with.

Ting is ok. We've used Ting for several years after ditching Sprint. The only thing Ting seems to do wrong consistently is SIM cards. I've ordered several SIMs for my phones when I've switched from Androids to Apples and back. Without fail, Ting always sends the wrong SIM and I have to contact customer service to send the right one. Other than that they really haven't been a pain to deal with. There are cheaper options out there and I will consider them if Ting's service decreases.

Excellent customer service Excellent customer service. I’ve had ting for 5 years and I think I’ve only been down once and then recently we experienced connection problems but it was resolved that same morning I called. Amazing people and so nice to work with

Ting is dead Ting is dead. As stated by many other customers recently this company has suffered greatly due to recent changes. the customer experience used to be amazing, customer support were knowledgeable and took time and effort to fully address queries. All seems to be off-shored now and the team just parrot scripted comments and do not solve problems - awful.