Ting as I knew it is gone Yeah, sadly I concur with other reviewers. We’ve been customers since 2013 or so. I tried to buy an iPhone from Ting yesterday and I won’t go into details but the order was cancelled and I wasn’t even notified. The agents are clearly outsourced and lacking in skills or access to be helpful. I wasted several hours. Will be looking for a new carrier.

Customer service used to be good Ting originally was a Canadian based, smaller mobile company. They valued customers and customer service above all. 5 stars at that point, 100% recommended then. They got bought by Dish and are now just as terrible as all the other big brands. Price is still great but customer service is nothing.

They send people on foot to your door… They send people on foot to your door that summarily IGNORE signage such as "NO TRESPASSING" (breaking the law) to hang their door hanger adverts on your door. I am always amazed that sales training folks feel this is a "smart approach" and that it will generate good feelings for their brand and somehow make the homeowners want to buy their Widgets/Products/Services. I'd say ... No. IRRITATING someone you'd like to convert is a bad foot to start out on.

Charging for cancelled lines Confirming Paul U.'s experience that Ting continues to charge after you have ported out a line. This despite their stated policy that after porting, "Your account will close within 48 hours....." and "Your last bill will be available within about a week of your cancellation and your credit or debit card will be billed for your usage and any outstanding charges." So as with their claims about Verizon service, they simply don't honor their own promises.

Ting is great! Ting has been my only service provider since I first got a phone back in like 2015. They have amazing customer service, provide great value for your bill, and I love how many options they have for cellular plans! They have something for everyone, and they're always willing to work with you, no matter what your problem is. I cannot say enough nice things about Ting and their customer service employees.