I used the site for years but be… I used the site for years but be careful if you relocate, the site becomes more complicated to use. They will save your previous state and you must delete it BEFORE filing or you will be charged for the filing of BOTH states (your new and old one) and no you can't delete it through an amendment. Who knows could cost a huge refund from your new state, i think its wrong that they refused to refund me, I think this is my last year using the site.

False advertising, liars Completely false advertising like Turbo Tax. Nothing is free and they should be sued. I had to pay to file my state taxes. Filing a dispute with my bank. In response to their response. I already contacted you and you didn’t provide any resolution. As stated, I am filing a dispute with my bank.

CUSTOMER SERVICE VERY RUDE #1 when they said they would pull ALL my STATE info over from Federal they did NOT when it was submitted. Talked with customer service via email they were EXTREMELY rude and not helpful at all! I will NEVER USE THEM AGAIN

Scam and won’t refund my money. Scam and won’t refund my money. I did my federal taxes based on zero income in 2023, the software then prompted me to pay for state taxes. Knowing I made 0 in 2023 I don’t understand why the system would prompt me to do my state taxes which apparently aren’t necessary if you’ve made ZERO income. Then charge me doing state taxes when my federal had $0 income. At the end of the process the software tells me they can’t e-file federal or state. To top it off customer service has not issued a refund for taking my money to do NOTHING. There was NOTHING to prepare because there was ZERO income. Complete scam. Response to FreeTax USA reply: your website does not properly distinguish that you have multiple websites. I went to the “FREE” site, there was no indication of a “commercial” site. Again you charged me for absolutely NOTHING - your site did no preparation because I had 0 income, the state taxes were supposed to be free, nor did your site e-file anything. You literally provided NO service. As I said before I did not use anything from your site because it was utterly useless. I shouldn’t be held accountable for your softwares “assumptions.” Shady business practices and with scammy software “logic” built off of “assumptions,” deceptive UX patterns built in, and a deceptive name of “Free” Tax USA.

NOT FREE Saw on the state website they were free so I went to their website. NOT FREE. You have to have come from the state website or it’s $14.99 even though it says FREE on the state website