NOT FREE Saw on the state website they were free so I went to their website. NOT FREE. You have to have come from the state website or it’s $14.99 even though it says FREE on the state website

Free Filing This is what it says on the IRS website. Somewhere there is a disconnect between FreeTaxUSA and the rest of the online world. FreeTaxUSA you might want to talk to your Marketing Department about this and either make the correct changes so tax payers aren't mislead, honor the deal they came to your website to redeem until they do so. I could see if only one person said they were told that it would be free, maybe it was a mistake but when multiple people are saying that it was supposed to be free and then you want to hold their tax forms hostage basically until they pay isn't a business practice I'd ever want consider. Its not right. Anwyays, see below: IRS Free File Program delivered by FreeTaxUSA® AGI $45,000 or less Age Any Federal Return Free in all states State Return Free in all states EITC Included if AGI criterion is met Military Pay Included

"Free" isn't really free! Look before you leap! If you need support, no matter how simple, you have three choices: free email which never gets answered, chat for $7.50 or Pro for $49.99 (presumably someone who can spell gouge! Once your return is filed you NO LONGER have access to the forms, only a PDF with a bold PREVIEW COPY DO NOT FILE splashed across each page. ANY correction requires their support - you're prohibited from making any changes once the return is submitted. Misspelled your middle name, typed a wrong digit, wrong PIN? Pay up! And, if you have to resubmit you have to pay for that as well. The biggest issue I have is that once your return is filed the return is NO LONGER AVAILABLE for review, copy or print. Why? The files are NOT SAVED ON YOUR COMPUTER! In other words, you no longer have a record of your return. They have all those forms and you can't have access - no matter that they have all your personal and financial information on them. THIS SHOULD BE ILLEGAL! Presumably, all that information is on THEIR STORAGE - no matter that it's encrypted. At least I hope it is because they would be a prime target for cyber thieves. H&R Block, TurboTax, et al save clear copies of all forms on YOUR computer and you have free access and can even make changes at will. Need to amend a return - no problem. Sure you pay for the re-filing online BUT you could also just mail the return in at NO COST except the stamps.

WARNING! Hard to FIle Free State Return WARNING!! If you want to file the FREE STATE TAX you have to start out on the State website and use their link to the FreeTaxUSA website. Otherwise you have to pay for the state return. SO stupid. Once we did that is made us go through the whole process AGAIN with the fed return and then because we had already efiled that the only way to get the free State return was submit it FOR MAIL IN!! I was so angry. My grandaughter only has a part time job - it should not be this hard to file her taxes.

worst software worst software. Worst customer support, they don't how to frame good succinct replies. Every year there is some or the other issues with software. It does not have required alerts and due to which I had to amend my returns once again. It is a good business for them as it keeps earning them filing fees. go to hell .. I don't care if you don't publish and I AM NOT GOING TO GIVE YOU MY PERSONAL INFORMATION