CUSTOMER SERVICE VERY RUDE #1 when they said they would pull ALL my STATE info over from Federal they did NOT when it was submitted. Talked with customer service via email they were EXTREMELY rude and not helpful at all! I will NEVER USE THEM AGAIN

What a great online experience What a great online experience. Especially after leaving crappy Turbo Tax mad and frustrated. Those guys should take their cues from this company. It's simple, to the point and you can get through it quickly. Thanks again guys for making my tax filing free and easy.

Repeat customer, totally recommend. Just used FreeTaxUSA to file my individual fed & state income tax returns for the 7th year in a row. As always, very straight forward experience with no BS. Simple, fast-loading interface with succinct explanations for terminology and boxes that I need help understanding. They are good for both W-2 wages and/or business income. The state portion costs $14.99. Totally worth it. I've never tried the add-on pro services, although I can only imagine that it's good, if you need it.

I used FreeTaxUSA for the first time… I used FreeTaxUSA for the first time this year. When compared to its competitors, I found it very easy to navigate and very affordable. My tax return has been accepted and I hope the process remains as smooth as it has been. I definitely recommend it.

"Free" isn't really free! Look before you leap! If you need support, no matter how simple, you have three choices: free email which never gets answered, chat for $7.50 or Pro for $49.99 (presumably someone who can spell gouge! Once your return is filed you NO LONGER have access to the forms, only a PDF with a bold PREVIEW COPY DO NOT FILE splashed across each page. ANY correction requires their support - you're prohibited from making any changes once the return is submitted. Misspelled your middle name, typed a wrong digit, wrong PIN? Pay up! And, if you have to resubmit you have to pay for that as well. The biggest issue I have is that once your return is filed the return is NO LONGER AVAILABLE for review, copy or print. Why? The files are NOT SAVED ON YOUR COMPUTER! In other words, you no longer have a record of your return. They have all those forms and you can't have access - no matter that they have all your personal and financial information on them. THIS SHOULD BE ILLEGAL! Presumably, all that information is on THEIR STORAGE - no matter that it's encrypted. At least I hope it is because they would be a prime target for cyber thieves. H&R Block, TurboTax, et al save clear copies of all forms on YOUR computer and you have free access and can even make changes at will. Need to amend a return - no problem. Sure you pay for the re-filing online BUT you could also just mail the return in at NO COST except the stamps.