I jumped the turbotax ship... Longtime turbotax user here. Until yesterday. I jumped the turbotax ship at the eleventh hour (everything was input, I was all set to file despite being somewhat aghast at the steadily increasing service fee). My buddy sent me a text saying he finished filing. I asked what service he used. He said freetaxusa for 14.99. I immediately hopped on board and found it to be a friendly, seamless interface, all my numbers lined up with turbotax. Very glad I found freetaxusa. By the time I bailed on turbotax, the fee had reached nearly $180.

Worrying about security issues! I have no problems with FreeTaxUSA EXCEPT I can't find a way to talk to someone about a message I keep getting. "Already Signed In We noticed you were already logged in to this account elsewhere, so we safely signed you out. Please sign back in to your account now." I am not already logged in elsewhere!! Who else is logged into my account when I am logged in? I'm really concerned about security issues and can't find a way to talk to someone unless I pay for Pro Support. HELP!

NOT FREE Saw on the state website they were free so I went to their website. NOT FREE. You have to have come from the state website or it’s $14.99 even though it says FREE on the state website

CUSTOMER SERVICE VERY RUDE #1 when they said they would pull ALL my STATE info over from Federal they did NOT when it was submitted. Talked with customer service via email they were EXTREMELY rude and not helpful at all! I will NEVER USE THEM AGAIN

What a great online experience What a great online experience. Especially after leaving crappy Turbo Tax mad and frustrated. Those guys should take their cues from this company. It's simple, to the point and you can get through it quickly. Thanks again guys for making my tax filing free and easy.