CUSTOMER SERVICE VERY RUDE #1 when they said they would pull ALL my STATE info over from Federal they did NOT when it was submitted. Talked with customer service via email they were EXTREMELY rude and not helpful at all! I will NEVER USE THEM AGAIN

Free Filing This is what it says on the IRS website. Somewhere there is a disconnect between FreeTaxUSA and the rest of the online world. FreeTaxUSA you might want to talk to your Marketing Department about this and either make the correct changes so tax payers aren't mislead, honor the deal they came to your website to redeem until they do so. I could see if only one person said they were told that it would be free, maybe it was a mistake but when multiple people are saying that it was supposed to be free and then you want to hold their tax forms hostage basically until they pay isn't a business practice I'd ever want consider. Its not right. Anwyays, see below: IRS Free File Program delivered by FreeTaxUSA® AGI $45,000 or less Age Any Federal Return Free in all states State Return Free in all states EITC Included if AGI criterion is met Military Pay Included

Used this preparer for the 1st time Used this preparer for the 1st time, and now I still have not received my refund and cant get answers from anyone as to what the delay is. If I had used Turbotax like I normally do then I would not be in this situation. State asked for proof of different things in which I sent, and Federal just tells me its delayed with no reasoning sent in the mail. I filed on Jan 29th and it's now the middle of April, I should have had my return awhile ago and this tax service doesnt help with it whatsoever.

NOT FREE Saw on the state website they were free so I went to their website. NOT FREE. You have to have come from the state website or it’s $14.99 even though it says FREE on the state website

Scam and won’t refund my money. Scam and won’t refund my money. I did my federal taxes based on zero income in 2023, the software then prompted me to pay for state taxes. Knowing I made 0 in 2023 I don’t understand why the system would prompt me to do my state taxes which apparently aren’t necessary if you’ve made ZERO income. Then charge me doing state taxes when my federal had $0 income. At the end of the process the software tells me they can’t e-file federal or state. To top it off customer service has not issued a refund for taking my money to do NOTHING. There was NOTHING to prepare because there was ZERO income. Complete scam. Response to FreeTax USA reply: your website does not properly distinguish that you have multiple websites. I went to the “FREE” site, there was no indication of a “commercial” site. Again you charged me for absolutely NOTHING - your site did no preparation because I had 0 income, the state taxes were supposed to be free, nor did your site e-file anything. You literally provided NO service. As I said before I did not use anything from your site because it was utterly useless. I shouldn’t be held accountable for your softwares “assumptions.” Shady business practices and with scammy software “logic” built off of “assumptions,” deceptive UX patterns built in, and a deceptive name of “Free” Tax USA.