Aqalabs

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2.70
Based on 20 Reviews

5

30.00%

4

10.00%

3

10.00%

2

0.00%

1

50.00%
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Greg Treleaven
GB

Cheapest prices, for a reason Aqa labs had the cheapest prices for my computer parts on the internet by far, and the 5.99 delivery covered all 3 items I wanted. It said 7 to 10 working days, which in my case meant 9 days to 2 weeks, as working days do not include weekdays. It actually arrived 3 weeks and 1 day later, with no response from their customer service, even after I told them it had finally arrived. The parts I ordered, a motherboard, CPU and graphics card, arrived in bubble wrap in a very thin parcelforce paper bag. The item boxes were badly damaged, particularly the CPU's box, probably due to the poor packaging it arrived in, but the actual parts themselves were undamaged. I also noticed that the receipt said "FREE Delivery", in capital letters, but cost 5.99. Unless you don't have a deadline and don't mind wrecked packaging, or are on a very tight budget, I would avoid.

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Tim Riddle
GB

What a Shower!! AQA Labs sat on my money for the full 28 days claiming to be 'Preparing my Order for Despatch' (AMD A10-7850K APU). They then sent me someone else's order for A Synology Disk Station (DS115j) - I have the other Customer's Dispatch Note (3247-1764). Where has my order gone!!!

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Amanda Fryer
GB

AVOID - Wrong Item Sent - still awaiting refund for postage, no communication We ordered a Liquid CPU Cooler, we asked for the 110 and we received the 100 (to give you an idea, I think these are about £20 cheaper). Nathan apologised and told me to send back and he would refund the postage. I did everything correctly (and they are VERY BAD with communication, emails or phone, rarely respond, I usually have to threaten then with Trading Standards for get any response from AQA Labs). Eventually got a refund after several emails, messages and the threat of TS - but no refund for the £11 return postage (why should I have to accept/pay for this when this is their error for sending/not having the wrong product?). Some story about the supplier not sending us the right product - but yet they couldn't just send me the correct one - seems a bit fishy to me. So basically - AVOID.

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Tom
GB

Not great but not entierly their fault Ordered some bits and heard nothing for ages, but it was due to an I.T issue and a French channel tunnel strike causing a delay in communication and product delivery. Did refund postage because of this though so would be happy to give them another chance.

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Kevin Lee
GB

NO RESPONSE and NO ORDER RECEIVED... I have ordered parts on 05/09/15 and paid them on 07/09/15 and NOT received any orders yet, we have called them and got the voice mail and also email them every day and still waiting for a reply from them.

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