Republic Wireless Not the Same After Being Bought By Dish My husband has been a Republic Wireless customer for many years with very few complaints. However, since the switch to Dish, he has been having problems accessing voicemail and has had to call and speak with a Dish/RW rep several times, always ending up speaking to a supervisor (some of whom are able to correct the problem, some who provide a work-around). I'm now researching other cell phone company plans and we will be switching. Too bad, we liked RW.

They Made a Nightmare Out of a Great Company. It was a great company, especially in the beginning. It was high concept back then. Wi fi phones, cell data as needed. Groovy. But over the years you could see upper management losing interest as things began to slip a bit. Since they sold to Dish, it's been a nightmare. Constantly having to call customer service just so I can even make a call. Voice mail hasn't worked for months. Au revoir, serene Republic. I think I will probably never do business with Dish either, now that I have seen what kind of company they are. They're reaching out to me here on Trust Pilot to look like they care. Another call to customer service is what they offer. So that would be like call #6 to customer service? Just so they can perform brand management in front of you, dear reader.

Since DISH acquired them, RW stinks! There was no response to support emails, so I had to call in. Call forwarding quit working on the old plan, so I upgraded to the new plan. Call forwarding still doesn't work ("SIM card error" even though everything else works), and support can't help and tells me to call the manufacturer of the phone. Also, there is no more RW app, which stinks, and that's where call forwarding used to live. Now you have to do it in the phone app. Also, it is extremely cumbersome to add more data because it has to be done through several clicks on the website, and it makes you log into the website every single time.

Customer service is laughable My phone's service stopped working two weeks ago. I am unable to send or receive texts or calls. Since then, I have googled and tried every single solution I can think of to restart my phone's service, to no avail. I called RW customer service and they couldn't help me, so they said they'd open a ticket for me and have some higher tech help look at it. It's been a week and I have emailed and contacted RW on Facebook messenger. They replied a couple times and since then have ignored my messages. Awful service.

Mr. Morken, can you hear me now? I hung up after being on hold for over an hour waiting for “Support” to answer the phone. I joined the Republic wireless service during its beta phase on 12/26/11. I remained a faithful customer during the Dish takeover and upgraded to 5G devices. The service has worked reasonably well. However, support no longer exists. How can you support customers when you can't keep your own call center online? Dish? Nonetheless, besides lack of support, this takeover has created one very serious flaw in access to account information. It is no longer possible to access call history. Previously, call history was available for review and/or use for billing purposes. If it is still available, there is no obvious place to find it. Please explain why this basic feature of most cell providers is no longer available. Any professional using Republic service and billing their time, would lose all income associated with this carrier. Since it has been about 8 months since Dish assumed control, adequate time has passed for addressing this deficiency. Please make this information available via the online account console.