Product DOA, no replacement, bad support I ordered one of their Zeus chargers, but my unit arrived DOA. I contacted support, sent video-proof of the charger not turning on and was promised a replacement unit. Nothing ever happened after that. I contacted support multiple times always simply receiving virtually the same answer "... we'll send out a replacement unit soon". This has been on-going since June 2023. My request numbers were/are: June 2023: #37503 November 2023: #42487 February 2024: #44800

Took forever and a day to receive my… Took forever and a day to receive my used product - with no charge cable or house current adapter. The unit came in a small box that wasn't even large enough to hold the Chargeasap box, so the ends were pooched out. Opened the box to find a black mesh storage bag. Went to open the Flash box and see that the round stickers sealing the box had been cut, with smaller stickers laid over in a feeble attempt to "seal" the box. Opened that box to find a "User Manual", a small piece of paper folded over that has zero useful information on it, mostly specs, and another black mesh storage bag. That said, there really isn't much reason for a manual since this nothing more than a battery pack. It did, however, suggest using a 100w output charger to charge the unit which was at complete zero. Then it tells you to "use original or certified cables" that are not supplied. The only other item was a business type card with a code for 25% off on my next purchase (yeah, right), that itself had expired on 30 June 2021, nearly three years ago.

Great Hardware .. AWFUL customer support Great Hardware... Terrible customer support. I've used Chargeasap for 3+ years. Never had this much trouble before. Received a wrong type of cable on an order placed Nov. 30, 2023 and simply wanted to get the correct cable. Wrote the WRONGFULLY named "Customer Happiness Team" 7x and always receive an immediate an acknowledgment via email. Then in a few days, with absolutely no contact, receive a case closed email One time, I received a contact name and phone number .. When I dialed the number it was no longer in service. I own many of their products (chargers, cables and ends) and I have enjoyed their products.. BUT I will have to look for other options as their "Happiness Center" does NOT make me or anyone happy and it is definitely NOT worth the hassle. It's really sad, because 3 years ago they actually had a decent customer support.

Poor quality Ordered a Zeus charger. First delivery came with months of delay and did not work! Got a replacement again with months of delay and it’s again not working (the EU plug adaptor is not working where as the other do). Do they test items before sending them out? Wonder how such a company can survive. They don’t follow European laws as to money back guarantee. 8 months after placing the initial order, I have a not working unit and one where the adaptor is not working. Asked for a free replacement and some compensation for the catastrophic customer service! Don’t buy anything there!!!

Did not receive order Ordered a charger. I only received a cable. Mylene, a customer happiness representative, refuses to correct the problem and send me the €110 product that I ordered.