Poor Customer Service and Communication I heard amazing things about Micro Center, so when my computer needed a repair I was happy one was close to me. The associates both times I went in for service said very few words to any questions I had. When their answers were longer and used lots of technical terms, I essentially had to ask them to "dumb it down" for me and was met with 1 or 2 word answers. I ended up overpaying way too much to have all of my data completely gone on a 5 year old laptop, which was not made clear to me at all before I approved the purchase. I was under the impression I just needed the swollen battery to be replaced. I strongly regret going to Micro Center which is a shame because I had such high hopes. I also don't think the associate was knowledgeable as he would give very vague or broad comments such as "your 5-year-old laptop could last a day or 10 years".

This is an amazing place to visit Everyone was incredibly friendly and helpful. They were incredibly educated and were able to recommend several products that would help with my new job editing videos. I can't say enough great things about this company!

Horrible customer service Horrible customer service. Returns are a hassle. No email support, only phone or website chat (which doesn't work). I was put on hold twice, second time my place in queue was increasing instead of decreasing. Ended up having to do it by text which is ridiculous. Just about gave up and filled a dispute with my CC company. Also, don't buy laptop batteries from here. They are junk, overheat and shut off, and they lie about having Samsung cells made in Korea - the battery had only made in China on the label.

Great store in St. Louis I had an issue with a motherboard ram cpu bundle bought at the St Louis store. I spent hours trying get it stable. The store was fantastic providing a complete replacement of the problem components the same day that I reported the issue. The replacement build then booted up first time and is solid as a rock. Highly recommend for a great tech shopping trip and service that will exceed your expectations.

Shocked to Hear MC Has Negative Reviews I have been a customer of Microcenter for years and have bought numerous laptops and other gear from them and have never had an issue. In fact when I learned from an online forum and computer news site that Microcenter had bad reviews - I was shocked. I feel far more secure buying my equipment from a local store with actual people with whom I can interact than buying online from sellers unknown.