Long-time satisfied user I've been using Asana since 2017 and it's been a great experience so far. At the end of the day, it's a project management tool, so it's only as good as how you set it up. Highly recommend it for small teams that collaborate quite often on tasks and projects.

Customer support is non existent. Customer support is non existent. I switched to a paid plan and despite spending thousands of euros for the service (we have 20+ users) there is no way of getting in touch with someone from customer support. The features in my paid plan (we pay a year in advance) were reduced abruptly without even notifying us. Automations we relied on stopped working suddenly and we had no idea why. And I haven’t been able to talk with support about this in more than a week! Their system is just built to make sure you will never talk with a “human” and I can’t even open a ticket.

New customer struggling and on their own We are new to Asana and trying to understand how to integrate this solution into our organization. We can't get responses back from them from either the sales or support teams. Both say it's the others area. They have no customer success management program for current customers and seem focused totally on sales. Based on their financial results, this seems to be a key missing component to their solution.

Spammers. Spammers. Your clueless website is sending loads of unsolicited e-mails to me only because somebody I don't know mistakenly indicated me as their collaborator. Those e-mails have no option to unsubscribe the flood of spam e-mails, which I believe is unlawful, by the way. I even tried to contact you, to no avail. Stop harassing me.

Thanks to the author - admin team for creating the software. Project management is very good. Best project management software I've ever used. I have tried many types of project management software such as Trello, Kanbanflow, Monday, and Project.co, Ntask, Taskyphi ... but only when stopping at Asana, I am truly satisfied.