Awful Customer Experience I've spent nearly the past month trying to update our billing information. The "billing owner" left the company, so it's been a pain to get it updated. This was supposed to changed over to me last week, but alas, it did not happen. Now our paid service has been shut down which impacts our day to day operations. I've reached out to their support team several times and they are extremely unhelpful. They keep saying they are escalating it, but I haven't been contacted, there's no phone number. By far the worst customer support I've experienced in all of the vendors I've worked with. We're trying to pay, but it seems you have to jump through multiple hoops to be able to do so.

Long-time satisfied user I've been using Asana since 2017 and it's been a great experience so far. At the end of the day, it's a project management tool, so it's only as good as how you set it up. Highly recommend it for small teams that collaborate quite often on tasks and projects.

A great tool for teamwork I have been using Asana for over a year now. It is a convenient tool for teamwork. In marketing, there are always many chaotic and inconsistent tasks, so such a platform helps us to structure our work. The only thing I don't really like are the constant mail notifications that are by default. Every morning you have to clean your mail from dozens of notifications.

Incredibly Deceptive Billing Practices Incredibly deceptive billing practices. I had signed up for 2 seats and purchased a 1 year plan with the payment up front to get the better deal. Simple right? Unfortunately, I learned after the fact that they had me signed up for 5 seats. I had never once clicked on anything related to purchasing 5 seats. Further to my dismay, my credit card got billed monthly, and then continued to get billed and after cancelling my plan. Be cautious on the cancellation page as it is designed to be confusing at best. I have now cancelled for the second time. Also good luck getting any customer support as there is no number to call support.

Spammers. Spammers. Your clueless website is sending loads of unsolicited e-mails to me only because somebody I don't know mistakenly indicated me as their collaborator. Those e-mails have no option to unsubscribe the flood of spam e-mails, which I believe is unlawful, by the way. I even tried to contact you, to no avail. Stop harassing me.