New customer struggling and on their own We are new to Asana and trying to understand how to integrate this solution into our organization. We can't get responses back from them from either the sales or support teams. Both say it's the others area. They have no customer success management program for current customers and seem focused totally on sales. Based on their financial results, this seems to be a key missing component to their solution.

Opaque and sneaky pricing, getting in touch with support is a pain The product itself is decent enough, but the overall experience was terrible. The pricing is intentionally confusing and opaque, and they overcharged me $60 out of the blue. - Website says the starter price is $10.99, but there is no option to get a single seat so the minimum you'll pay is twice that. - The starter plan says it includes unlimited guests so I had team members on the project (who weren't really using the tool, I only needed them on the plan as guests). The first two months I got charged the correct amount, third month I get charged over $100 because they automatically upgraded me to more seats. I didn't ask, approve, or need the upgrade. I contacted customer support and they refused to issue a refund even though I immediately removed the additional people from the list of project members. They site their terms of service which apparently gives them the right to auto-enroll you in a higher plan. - It was difficult to reach customer support since they don't have any live phone or chat service, only a useless and frustrating chatbot. If you're super diligent and don't run into any issues, you'll probably be fine since the product itself is useful (hence the two stars). But I don't like having a product from a company I don't trust that I feel can sneak up charges on me at any moment and then refuse to refund.

A great tool for teamwork I have been using Asana for over a year now. It is a convenient tool for teamwork. In marketing, there are always many chaotic and inconsistent tasks, so such a platform helps us to structure our work. The only thing I don't really like are the constant mail notifications that are by default. Every morning you have to clean your mail from dozens of notifications.

Spammers. Spammers. Your clueless website is sending loads of unsolicited e-mails to me only because somebody I don't know mistakenly indicated me as their collaborator. Those e-mails have no option to unsubscribe the flood of spam e-mails, which I believe is unlawful, by the way. I even tried to contact you, to no avail. Stop harassing me.

Long-time satisfied user I've been using Asana since 2017 and it's been a great experience so far. At the end of the day, it's a project management tool, so it's only as good as how you set it up. Highly recommend it for small teams that collaborate quite often on tasks and projects.