New customer struggling and on their own We are new to Asana and trying to understand how to integrate this solution into our organization. We can't get responses back from them from either the sales or support teams. Both say it's the others area. They have no customer success management program for current customers and seem focused totally on sales. Based on their financial results, this seems to be a key missing component to their solution.

A great tool for teamwork I have been using Asana for over a year now. It is a convenient tool for teamwork. In marketing, there are always many chaotic and inconsistent tasks, so such a platform helps us to structure our work. The only thing I don't really like are the constant mail notifications that are by default. Every morning you have to clean your mail from dozens of notifications.

Two stars because we actually like… Two stars because we actually like their product but are looking at better options for us. I'm trying to fix a small billing issue that if they had a phone number would take a 10-15 min phone call. Instead, I am having to wait on their customer service ticket system which is taking DAYS. I'm at 4 business days and have not received any sort of reply. I'm trying to pay this bill and they are making it extremely difficult. Looking at other solutions with better customer service.

Tons of features with a clean UI I love that Asana is free for small companies like mine. I'm a solo freelancer and don't need a lot of features. But Asana offers a ton of features and I love the UI. Some other 1,2,3 star reviews here talk about pricing problems. The only thing about Asana I don't like is their billing model. If they would remove the 3 user minimum I would actually pay for it. But I'm a freelancer so it doesn't make sense.

I'd rather collaborate with my team via fax than use Asana Where to begin...? How about the fact Asana cost me THOUSANDS OF DOLLARS after I hired one of their incompetent "certified pros" and then proceeded to gaslight me for 6 months, claiming he set up a perfect system? At one point during the tortuous experience emailing back and forth for months, they offered compensation (I think...) and then WITHDREW IT because the guy who offered it left the company! Switching my whole business workflow over to another company has been a hassle but more than worth it - just to avoid paying Asana (a company who makes millions but can't compensate a loyal customer a cent) any more money. Sheesh.