Good software, dishonest pricing Good software, but the pricing is borderline misleading. It's advertised at $10 per seat, but in reality, you have to purchase seats in increments. Since we have six employees, we had to pay for ten seats, which is frustrating and leaves a bad taste, especially after spending a week on a free trial. In their community forums a lot of people complain but ASANA answer is bascially "screw you, take it or leave it". We've now purchased it for six people for one year (the lowest plan), and it cost us $1,437, which is $20 per month per person, not $10. If ASANA doesn't prove to be the absolute best software we've ever used with exceptional customer service, we will be switching.

Don't give them your PayPal or Card! You won't see your money back ever! The software is ok, but the support is a team of crooks who talk nicely (email) but do nothing to help you. The biggest problem is to give them my paypal account and they charged on two assigned credit cards (two identical payments) and now they no longer reply to my emails to refund the second payment that was abusively made by them. They promise that some team needs to analyze something and will definitely reimburse it, but it's already more than a month passed and there are no responses from them. A team of scamers.

The worst service ever. Kept dodging questions. The worst service ever. Kept dodging important billing and plan questions. Doesn't seem to care about customers AT ALL(no direct answers / kept changing reps and still no answers / very slow replies / they will sound like wanting to help, but actually won't give you any useful information). Very hard to find the cancellation are once upgraded to certain plan. Also, the billing seems very simple at first, but will become nightmare if you upgrade to a certain plan. Found out about that after 6 years of using Asana. Shocking.. and losing trust rapidly. Start having concern putting our data on their platform. And, no backup codes for 2FA...

Spammers. Spammers. Your clueless website is sending loads of unsolicited e-mails to me only because somebody I don't know mistakenly indicated me as their collaborator. Those e-mails have no option to unsubscribe the flood of spam e-mails, which I believe is unlawful, by the way. I even tried to contact you, to no avail. Stop harassing me.

Product good, pathetic support. The product is good but similar products available. The support is really, really poor. Responses takes weeks, no ticket numbers are initially provided, you have to wait for the first response. Changing payment methods and reducing licenses is nearly impossible.