New customer struggling and on their own We are new to Asana and trying to understand how to integrate this solution into our organization. We can't get responses back from them from either the sales or support teams. Both say it's the others area. They have no customer success management program for current customers and seem focused totally on sales. Based on their financial results, this seems to be a key missing component to their solution.

A great tool for teamwork I have been using Asana for over a year now. It is a convenient tool for teamwork. In marketing, there are always many chaotic and inconsistent tasks, so such a platform helps us to structure our work. The only thing I don't really like are the constant mail notifications that are by default. Every morning you have to clean your mail from dozens of notifications.

The worst service ever. Kept dodging questions. The worst service ever. Kept dodging important billing and plan questions. Doesn't seem to care about customers AT ALL(no direct answers / kept changing reps and still no answers / very slow replies / they will sound like wanting to help, but actually won't give you any useful information). Very hard to find the cancellation are once upgraded to certain plan. Also, the billing seems very simple at first, but will become nightmare if you upgrade to a certain plan. Found out about that after 6 years of using Asana. Shocking.. and losing trust rapidly. Start having concern putting our data on their platform. And, no backup codes for 2FA...

Awful Customer Experience I've spent nearly the past month trying to update our billing information. The "billing owner" left the company, so it's been a pain to get it updated. This was supposed to changed over to me last week, but alas, it did not happen. Now our paid service has been shut down which impacts our day to day operations. I've reached out to their support team several times and they are extremely unhelpful. They keep saying they are escalating it, but I haven't been contacted, there's no phone number. By far the worst customer support I've experienced in all of the vendors I've worked with. We're trying to pay, but it seems you have to jump through multiple hoops to be able to do so.

I've used every level of Asana's… I've used every level of Asana's products. The free product is fantastic. But with the rise of other free softwares like Notion and Trello I would say their pricing for the paid versions is way more expensive than it should be. And it lacks a lot of customization that Notion has right off the bat.