Incredibly Deceptive Billing Practices Incredibly deceptive billing practices. I had signed up for 2 seats and purchased a 1 year plan with the payment up front to get the better deal. Simple right? Unfortunately, I learned after the fact that they had me signed up for 5 seats. I had never once clicked on anything related to purchasing 5 seats. Further to my dismay, my credit card got billed monthly, and then continued to get billed and after cancelling my plan. Be cautious on the cancellation page as it is designed to be confusing at best. I have now cancelled for the second time. Also good luck getting any customer support as there is no number to call support.

Don't give them your PayPal or Card! You won't see your money back ever! The software is ok, but the support is a team of crooks who talk nicely (email) but do nothing to help you. The biggest problem is to give them my paypal account and they charged on two assigned credit cards (two identical payments) and now they no longer reply to my emails to refund the second payment that was abusively made by them. They promise that some team needs to analyze something and will definitely reimburse it, but it's already more than a month passed and there are no responses from them. A team of scamers.

Tons of features with a clean UI I love that Asana is free for small companies like mine. I'm a solo freelancer and don't need a lot of features. But Asana offers a ton of features and I love the UI. Some other 1,2,3 star reviews here talk about pricing problems. The only thing about Asana I don't like is their billing model. If they would remove the 3 user minimum I would actually pay for it. But I'm a freelancer so it doesn't make sense.

I was so excited to add this to our… I was so excited to add this to our suite as our key project management tool until I decided to move to a paid account. Literally once you pay, there's no support onwards. You constantly run into robots and if you send an email, you don't hear for 10 days, at least that's my case here.

Customer support is non existent. Customer support is non existent. I switched to a paid plan and despite spending thousands of euros for the service (we have 20+ users) there is no way of getting in touch with someone from customer support. The features in my paid plan (we pay a year in advance) were reduced abruptly without even notifying us. Automations we relied on stopped working suddenly and we had no idea why. And I haven’t been able to talk with support about this in more than a week! Their system is just built to make sure you will never talk with a “human” and I can’t even open a ticket.