Billing us for 10 users without heads up and rejecting to remove our card Several times our team was divided into divisions, and as owner of account I didnt have access to all projects. Customer support agreed that we had many tech difficulties because of their error - so they suggested to extend our trial period. Then they didnt extend our trial period and we were billed. We asked for refund and to remove our bank card from system. That was ignored - even though we contacted customer support more than 10 times. Later, we agreed to pay monthly for premium for 3 users. Asana charged us for 10 users, without heads up, without explanation. They refused to refund us again, and our request to remove card is still being ignored. This is scam!

The worst service ever. Kept dodging questions. The worst service ever. Kept dodging important billing and plan questions. Doesn't seem to care about customers AT ALL(no direct answers / kept changing reps and still no answers / very slow replies / they will sound like wanting to help, but actually won't give you any useful information). Very hard to find the cancellation are once upgraded to certain plan. Also, the billing seems very simple at first, but will become nightmare if you upgrade to a certain plan. Found out about that after 6 years of using Asana. Shocking.. and losing trust rapidly. Start having concern putting our data on their platform. And, no backup codes for 2FA...

Customer support is non existent. Customer support is non existent. I switched to a paid plan and despite spending thousands of euros for the service (we have 20+ users) there is no way of getting in touch with someone from customer support. The features in my paid plan (we pay a year in advance) were reduced abruptly without even notifying us. Automations we relied on stopped working suddenly and we had no idea why. And I haven’t been able to talk with support about this in more than a week! Their system is just built to make sure you will never talk with a “human” and I can’t even open a ticket.

Tons of features with a clean UI I love that Asana is free for small companies like mine. I'm a solo freelancer and don't need a lot of features. But Asana offers a ton of features and I love the UI. Some other 1,2,3 star reviews here talk about pricing problems. The only thing about Asana I don't like is their billing model. If they would remove the 3 user minimum I would actually pay for it. But I'm a freelancer so it doesn't make sense.

Incredibly Deceptive Billing Practices Incredibly deceptive billing practices. I had signed up for 2 seats and purchased a 1 year plan with the payment up front to get the better deal. Simple right? Unfortunately, I learned after the fact that they had me signed up for 5 seats. I had never once clicked on anything related to purchasing 5 seats. Further to my dismay, my credit card got billed monthly, and then continued to get billed and after cancelling my plan. Be cautious on the cancellation page as it is designed to be confusing at best. I have now cancelled for the second time. Also good luck getting any customer support as there is no number to call support.