Customer support is non existent. Customer support is non existent. I switched to a paid plan and despite spending thousands of euros for the service (we have 20+ users) there is no way of getting in touch with someone from customer support. The features in my paid plan (we pay a year in advance) were reduced abruptly without even notifying us. Automations we relied on stopped working suddenly and we had no idea why. And I haven’t been able to talk with support about this in more than a week! Their system is just built to make sure you will never talk with a “human” and I can’t even open a ticket.

Spammers. Spammers. Your clueless website is sending loads of unsolicited e-mails to me only because somebody I don't know mistakenly indicated me as their collaborator. Those e-mails have no option to unsubscribe the flood of spam e-mails, which I believe is unlawful, by the way. I even tried to contact you, to no avail. Stop harassing me.

A great tool for teamwork I have been using Asana for over a year now. It is a convenient tool for teamwork. In marketing, there are always many chaotic and inconsistent tasks, so such a platform helps us to structure our work. The only thing I don't really like are the constant mail notifications that are by default. Every morning you have to clean your mail from dozens of notifications.

I was so excited to add this to our… I was so excited to add this to our suite as our key project management tool until I decided to move to a paid account. Literally once you pay, there's no support onwards. You constantly run into robots and if you send an email, you don't hear for 10 days, at least that's my case here.

Two stars because we actually like… Two stars because we actually like their product but are looking at better options for us. I'm trying to fix a small billing issue that if they had a phone number would take a 10-15 min phone call. Instead, I am having to wait on their customer service ticket system which is taking DAYS. I'm at 4 business days and have not received any sort of reply. I'm trying to pay this bill and they are making it extremely difficult. Looking at other solutions with better customer service.