Asana

1550 Bryant Street Suite 200, 94103, San Francisco, United States
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2.25
Based on 20 Reviews

5

20.00%

4

5.00%

3

5.00%

2

20.00%

1

50.00%
About Asana

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Headquartered in San Francisco, CA, Asana has more than 114,000 paying customers and millions of free organizations across 190 countries. Global customers such as Amazon, Japan Airlines, Sky, and Affirm rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. For more information, visit www.asana.com.

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Harsha Annadurai
IN

Long-time satisfied user I've been using Asana since 2017 and it's been a great experience so far. At the end of the day, it's a project management tool, so it's only as good as how you set it up. Highly recommend it for small teams that collaborate quite often on tasks and projects.

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Matthew Gregory
MX

Tons of features with a clean UI I love that Asana is free for small companies like mine. I'm a solo freelancer and don't need a lot of features. But Asana offers a ton of features and I love the UI. Some other 1,2,3 star reviews here talk about pricing problems. The only thing about Asana I don't like is their billing model. If they would remove the 3 user minimum I would actually pay for it. But I'm a freelancer so it doesn't make sense.

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Barbara Maheshwari
HR

Billing us for 10 users without heads up and rejecting to remove our card Several times our team was divided into divisions, and as owner of account I didnt have access to all projects. Customer support agreed that we had many tech difficulties because of their error - so they suggested to extend our trial period. Then they didnt extend our trial period and we were billed. We asked for refund and to remove our bank card from system. That was ignored - even though we contacted customer support more than 10 times. Later, we agreed to pay monthly for premium for 3 users. Asana charged us for 10 users, without heads up, without explanation. They refused to refund us again, and our request to remove card is still being ignored. This is scam!

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Eric Manuel
DE

Good software, dishonest pricing Good software, but the pricing is borderline misleading. It's advertised at $10 per seat, but in reality, you have to purchase seats in increments. Since we have six employees, we had to pay for ten seats, which is frustrating and leaves a bad taste, especially after spending a week on a free trial. In their community forums a lot of people complain but ASANA answer is bascially "screw you, take it or leave it". We've now purchased it for six people for one year (the lowest plan), and it cost us $1,437, which is $20 per month per person, not $10. If ASANA doesn't prove to be the absolute best software we've ever used with exceptional customer service, we will be switching.

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Paul Ca
CA

Incredibly Deceptive Billing Practices Incredibly deceptive billing practices. I had signed up for 2 seats and purchased a 1 year plan with the payment up front to get the better deal. Simple right? Unfortunately, I learned after the fact that they had me signed up for 5 seats. I had never once clicked on anything related to purchasing 5 seats. Further to my dismay, my credit card got billed monthly, and then continued to get billed and after cancelling my plan. Be cautious on the cancellation page as it is designed to be confusing at best. I have now cancelled for the second time. Also good luck getting any customer support as there is no number to call support.

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