Good software, dishonest pricing Good software, but the pricing is borderline misleading. It's advertised at $10 per seat, but in reality, you have to purchase seats in increments. Since we have six employees, we had to pay for ten seats, which is frustrating and leaves a bad taste, especially after spending a week on a free trial. In their community forums a lot of people complain but ASANA answer is bascially "screw you, take it or leave it". We've now purchased it for six people for one year (the lowest plan), and it cost us $1,437, which is $20 per month per person, not $10. If ASANA doesn't prove to be the absolute best software we've ever used with exceptional customer service, we will be switching.

Asana is the most powerful… Asana is the most powerful cross-collaborative work software in their category, I can't go back to work without Asana. It has made me and my team 60% more productive and focused.

I'd rather collaborate with my team via fax than use Asana Where to begin...? How about the fact Asana cost me THOUSANDS OF DOLLARS after I hired one of their incompetent "certified pros" and then proceeded to gaslight me for 6 months, claiming he set up a perfect system? At one point during the tortuous experience emailing back and forth for months, they offered compensation (I think...) and then WITHDREW IT because the guy who offered it left the company! Switching my whole business workflow over to another company has been a hassle but more than worth it - just to avoid paying Asana (a company who makes millions but can't compensate a loyal customer a cent) any more money. Sheesh.

I was so excited to add this to our… I was so excited to add this to our suite as our key project management tool until I decided to move to a paid account. Literally once you pay, there's no support onwards. You constantly run into robots and if you send an email, you don't hear for 10 days, at least that's my case here.

Two stars because we actually like… Two stars because we actually like their product but are looking at better options for us. I'm trying to fix a small billing issue that if they had a phone number would take a 10-15 min phone call. Instead, I am having to wait on their customer service ticket system which is taking DAYS. I'm at 4 business days and have not received any sort of reply. I'm trying to pay this bill and they are making it extremely difficult. Looking at other solutions with better customer service.