Product good, pathetic support. The product is good but similar products available. The support is really, really poor. Responses takes weeks, no ticket numbers are initially provided, you have to wait for the first response. Changing payment methods and reducing licenses is nearly impossible.

Opaque and sneaky pricing, getting in touch with support is a pain The product itself is decent enough, but the overall experience was terrible. The pricing is intentionally confusing and opaque, and they overcharged me $60 out of the blue. - Website says the starter price is $10.99, but there is no option to get a single seat so the minimum you'll pay is twice that. - The starter plan says it includes unlimited guests so I had team members on the project (who weren't really using the tool, I only needed them on the plan as guests). The first two months I got charged the correct amount, third month I get charged over $100 because they automatically upgraded me to more seats. I didn't ask, approve, or need the upgrade. I contacted customer support and they refused to issue a refund even though I immediately removed the additional people from the list of project members. They site their terms of service which apparently gives them the right to auto-enroll you in a higher plan. - It was difficult to reach customer support since they don't have any live phone or chat service, only a useless and frustrating chatbot. If you're super diligent and don't run into any issues, you'll probably be fine since the product itself is useful (hence the two stars). But I don't like having a product from a company I don't trust that I feel can sneak up charges on me at any moment and then refuse to refund.

Long-time satisfied user I've been using Asana since 2017 and it's been a great experience so far. At the end of the day, it's a project management tool, so it's only as good as how you set it up. Highly recommend it for small teams that collaborate quite often on tasks and projects.

Tons of features with a clean UI I love that Asana is free for small companies like mine. I'm a solo freelancer and don't need a lot of features. But Asana offers a ton of features and I love the UI. Some other 1,2,3 star reviews here talk about pricing problems. The only thing about Asana I don't like is their billing model. If they would remove the 3 user minimum I would actually pay for it. But I'm a freelancer so it doesn't make sense.

Two stars because we actually like… Two stars because we actually like their product but are looking at better options for us. I'm trying to fix a small billing issue that if they had a phone number would take a 10-15 min phone call. Instead, I am having to wait on their customer service ticket system which is taking DAYS. I'm at 4 business days and have not received any sort of reply. I'm trying to pay this bill and they are making it extremely difficult. Looking at other solutions with better customer service.