Incredibly Deceptive Billing Practices Incredibly deceptive billing practices. I had signed up for 2 seats and purchased a 1 year plan with the payment up front to get the better deal. Simple right? Unfortunately, I learned after the fact that they had me signed up for 5 seats. I had never once clicked on anything related to purchasing 5 seats. Further to my dismay, my credit card got billed monthly, and then continued to get billed and after cancelling my plan. Be cautious on the cancellation page as it is designed to be confusing at best. I have now cancelled for the second time. Also good luck getting any customer support as there is no number to call support.

Spammers. Spammers. Your clueless website is sending loads of unsolicited e-mails to me only because somebody I don't know mistakenly indicated me as their collaborator. Those e-mails have no option to unsubscribe the flood of spam e-mails, which I believe is unlawful, by the way. I even tried to contact you, to no avail. Stop harassing me.

Don't give them your PayPal or Card! You won't see your money back ever! The software is ok, but the support is a team of crooks who talk nicely (email) but do nothing to help you. The biggest problem is to give them my paypal account and they charged on two assigned credit cards (two identical payments) and now they no longer reply to my emails to refund the second payment that was abusively made by them. They promise that some team needs to analyze something and will definitely reimburse it, but it's already more than a month passed and there are no responses from them. A team of scamers.

Awful Customer Experience I've spent nearly the past month trying to update our billing information. The "billing owner" left the company, so it's been a pain to get it updated. This was supposed to changed over to me last week, but alas, it did not happen. Now our paid service has been shut down which impacts our day to day operations. I've reached out to their support team several times and they are extremely unhelpful. They keep saying they are escalating it, but I haven't been contacted, there's no phone number. By far the worst customer support I've experienced in all of the vendors I've worked with. We're trying to pay, but it seems you have to jump through multiple hoops to be able to do so.

Billing us for 10 users without heads up and rejecting to remove our card Several times our team was divided into divisions, and as owner of account I didnt have access to all projects. Customer support agreed that we had many tech difficulties because of their error - so they suggested to extend our trial period. Then they didnt extend our trial period and we were billed. We asked for refund and to remove our bank card from system. That was ignored - even though we contacted customer support more than 10 times. Later, we agreed to pay monthly for premium for 3 users. Asana charged us for 10 users, without heads up, without explanation. They refused to refund us again, and our request to remove card is still being ignored. This is scam!