I was so excited to add this to our… I was so excited to add this to our suite as our key project management tool until I decided to move to a paid account. Literally once you pay, there's no support onwards. You constantly run into robots and if you send an email, you don't hear for 10 days, at least that's my case here.

Opaque and sneaky pricing, getting in touch with support is a pain The product itself is decent enough, but the overall experience was terrible. The pricing is intentionally confusing and opaque, and they overcharged me $60 out of the blue. - Website says the starter price is $10.99, but there is no option to get a single seat so the minimum you'll pay is twice that. - The starter plan says it includes unlimited guests so I had team members on the project (who weren't really using the tool, I only needed them on the plan as guests). The first two months I got charged the correct amount, third month I get charged over $100 because they automatically upgraded me to more seats. I didn't ask, approve, or need the upgrade. I contacted customer support and they refused to issue a refund even though I immediately removed the additional people from the list of project members. They site their terms of service which apparently gives them the right to auto-enroll you in a higher plan. - It was difficult to reach customer support since they don't have any live phone or chat service, only a useless and frustrating chatbot. If you're super diligent and don't run into any issues, you'll probably be fine since the product itself is useful (hence the two stars). But I don't like having a product from a company I don't trust that I feel can sneak up charges on me at any moment and then refuse to refund.

Don't give them your PayPal or Card! You won't see your money back ever! The software is ok, but the support is a team of crooks who talk nicely (email) but do nothing to help you. The biggest problem is to give them my paypal account and they charged on two assigned credit cards (two identical payments) and now they no longer reply to my emails to refund the second payment that was abusively made by them. They promise that some team needs to analyze something and will definitely reimburse it, but it's already more than a month passed and there are no responses from them. A team of scamers.

Customer support is non existent. Customer support is non existent. I switched to a paid plan and despite spending thousands of euros for the service (we have 20+ users) there is no way of getting in touch with someone from customer support. The features in my paid plan (we pay a year in advance) were reduced abruptly without even notifying us. Automations we relied on stopped working suddenly and we had no idea why. And I haven’t been able to talk with support about this in more than a week! Their system is just built to make sure you will never talk with a “human” and I can’t even open a ticket.

Awful Customer Experience I've spent nearly the past month trying to update our billing information. The "billing owner" left the company, so it's been a pain to get it updated. This was supposed to changed over to me last week, but alas, it did not happen. Now our paid service has been shut down which impacts our day to day operations. I've reached out to their support team several times and they are extremely unhelpful. They keep saying they are escalating it, but I haven't been contacted, there's no phone number. By far the worst customer support I've experienced in all of the vendors I've worked with. We're trying to pay, but it seems you have to jump through multiple hoops to be able to do so.