9 years with Ooma and satisfied. My business has been with Ooma for the last 9 years. We've had minimal issues (there was a problem with forwarding at one point that was resolved pretty quickly), and the crucial find me/follow me service we rely on has been solid. The app works well for outbound calling on our cellphones, and I use an analog adapter so I can also keep my trusty old rotary phone in service for the fun of it. and the price is far lower than we paid for our old VoIP provider (Speakeasy).

Fine - Until you want to cancel I had no issues with the service or equipment. However, if you want to cancel, just know that you will spend 15-30 minutes of your life trying to do so. I understand customer retention and offering a couple of deals to entice someone to stay. But, to completely ignore the customer on the line who repeatedly says, "I don't want any more offers, I'm not interested in keeping the service at any price", is just ridiculous - and poor business. I had to threaten a chargeback twice since I clearly wasn't getting off the phone anytime soon. I would NEVER recommend this company based on this interaction.

It is good for small businesses We have used Ooma for our small business for over 15 years. Overview: the service is good for small businesses with limited phone budgets. It is not suited for call center-type businesses where many lines are needed and with "auto-assignment" of inbound calls. Now the details: The reasons we stuck with its service are many: low price, ease of adding extensions, phone functionalities like forwarding, and digital reception, and it is painless to move the lines to new offices. The reason for one less star is, even though the support team tries hard to help when there are issues, there are big gaps in knowledge and experience among the team members.

I ported my number to another provider… I ported my number to another provider and Ooma kept charging me for the non existing service. Thats their policy. Stay away from Ooma, they will rip you out.

We've had Ooma for 11 years - now looking elsewhere. We've had Ooma for 11 years and mostly have had a positive eperience. The device has failed and even though I was able to order a new device with overnight delivery, I cannot install it under my existing account without calling in during weekday hours. That leaves the entire weekend without phone service even though I have a replacement device ready to go. Very poor service. They should have 24 hour service 7 days a week for this. The directions should be readily DIY with instructions on the website. Big disappointment. Will spend the weekend reviewing other providers.