SCAMMERS!… If I could give these scammers a negative 100, I would. There's a reason why their feaux company is online only. We don't even use VOIP anymore, that was decades ago. That should've been the second clue. Third, this is how they con you: Customer service is pleasant, and they should be, but because they were nice, they get a star. The equipment comes neatly packaged and you really think you're doing something UNTIL their *ish doesn't work. Oh, the phones work, their system MOST DEFINITELY DOES NOT! This isn't an American company. Their documentation is outdated to the MAX. Their help line number doesn't work, nor does anything within those documents. I'm not going to further list their wrongs so they can tighten up on ALL of their errors to better scam people, but what I will say is DON'T BE SCAMMED by these crooks. After canceling with them they go into overdrive trying to keep you, DON'T DO IT! Send them all of their play equipment back. Also, over a year of not having their service, out of the blue I get a call from them wanting to know why we canceled. After that rundown and a quick sales pitch from them, of course we declined, but we began getting all kinds of SPAM SCAM CALLS from them every day, three and four times a day! I reported them to the FCC. What they don't know is who I am and what I do. So, they're under heavy investigation. I have ALL of their spoofed numbers, and I'm able to pinpoint exactly where EVERY call has come from, down to where they are and the Telecommunications company their using to do their Government Fraud Scams, in particular, Medicare. It NEVER PAYS to be a scammer/crook, because within seconds I have their address and their REAL identities. So they wanna play ball, prison is within your near future, (Shipping department for Medicare supplies, you guys kept trying it) Modern technology will always win. LET'S GET IT!

It is good for small businesses We have used Ooma for our small business for over 15 years. Overview: the service is good for small businesses with limited phone budgets. It is not suited for call center-type businesses where many lines are needed and with "auto-assignment" of inbound calls. Now the details: The reasons we stuck with its service are many: low price, ease of adding extensions, phone functionalities like forwarding, and digital reception, and it is painless to move the lines to new offices. The reason for one less star is, even though the support team tries hard to help when there are issues, there are big gaps in knowledge and experience among the team members.

Great Features and Mobile App We have had Ooma Office for a few years now and it has been a huge upgrade compared to our previous provider. We love being able to have a mobile app to dial out as our main office number from anywhere. We have the flexibility at our fingertips to transfer the phones to any number at any time. There are rare outages, but that would happen anywhere. I have, at times had trouble getting through to support after hours, but that is rare as well.

My Ooma service goes out frequently My Ooma service goes out frequently, which can be very frustrating. Just today, it went out again. I couldn't say how often it goes out, but would guess that it is at least once a month. The message quality is horrible, especially the voice quality of my greetings message. The voice quality of messages left for on the Ooma device is also poor. The best quality is on my computer and this is why I give Ooma two stars instead of one. I love the fact that Ooma messages show up on my computer and that I can listen to them there. I also have no complaints about quality of the call when I'm speaking with someone on the phone.

Good service and support so far! Our office switch to Ooma about 2 months ago. While in the beginning, there were a few "hiccups", overall, the service and support has been great. Our sales person was extremely helpful in setting up our system and the support team has been professional and friendly any time I have had an issue. ... and, we are saving significantly over what we were paying to AT&T.