I do not recommend this company at all I do not recommend this company at all. The service is okay but we switched to a different company that had phone/internet/cable bundled together that was better for our business. They charged my credit card almost $800 for 4 phones that we had for 2 years. The form I signed said you had to pay for the phones if you cancelled service after 30 days or before 12 months and we had them for over 2 years. When you call they say they will credit the money back but they never do. Very dishonest company especially one that you have to give your credit card information to and feel they can just charge whatever they would like. There are many options for phones out there and I would not recommend this one.

I ported my number to another provider… I ported my number to another provider and Ooma kept charging me for the non existing service. Thats their policy. Stay away from Ooma, they will rip you out.

dishonest retention tactics. This company has very poor customer service, which led me to switch to another carrier. Process, I was bullied and threatened into not canceling. I still do not have the promised receipts. I have tried to get in touch with the supervisor. There's been a long hold times and then the line disconnects and then they've tried to cancel the service before the porting is complete, which would mean that I lose my numbers. I've also asked for a copy of my terms and conditions, and was hung up on.

Fine - Until you want to cancel I had no issues with the service or equipment. However, if you want to cancel, just know that you will spend 15-30 minutes of your life trying to do so. I understand customer retention and offering a couple of deals to entice someone to stay. But, to completely ignore the customer on the line who repeatedly says, "I don't want any more offers, I'm not interested in keeping the service at any price", is just ridiculous - and poor business. I had to threaten a chargeback twice since I clearly wasn't getting off the phone anytime soon. I would NEVER recommend this company based on this interaction.

Great Features and Mobile App We have had Ooma Office for a few years now and it has been a huge upgrade compared to our previous provider. We love being able to have a mobile app to dial out as our main office number from anywhere. We have the flexibility at our fingertips to transfer the phones to any number at any time. There are rare outages, but that would happen anywhere. I have, at times had trouble getting through to support after hours, but that is rare as well.