Fine - Until you want to cancel I had no issues with the service or equipment. However, if you want to cancel, just know that you will spend 15-30 minutes of your life trying to do so. I understand customer retention and offering a couple of deals to entice someone to stay. But, to completely ignore the customer on the line who repeatedly says, "I don't want any more offers, I'm not interested in keeping the service at any price", is just ridiculous - and poor business. I had to threaten a chargeback twice since I clearly wasn't getting off the phone anytime soon. I would NEVER recommend this company based on this interaction.

dishonest retention tactics. This company has very poor customer service, which led me to switch to another carrier. Process, I was bullied and threatened into not canceling. I still do not have the promised receipts. I have tried to get in touch with the supervisor. There's been a long hold times and then the line disconnects and then they've tried to cancel the service before the porting is complete, which would mean that I lose my numbers. I've also asked for a copy of my terms and conditions, and was hung up on.

9 years with Ooma and satisfied. My business has been with Ooma for the last 9 years. We've had minimal issues (there was a problem with forwarding at one point that was resolved pretty quickly), and the crucial find me/follow me service we rely on has been solid. The app works well for outbound calling on our cellphones, and I use an analog adapter so I can also keep my trusty old rotary phone in service for the fun of it. and the price is far lower than we paid for our old VoIP provider (Speakeasy).

Good service and support so far! Our office switch to Ooma about 2 months ago. While in the beginning, there were a few "hiccups", overall, the service and support has been great. Our sales person was extremely helpful in setting up our system and the support team has been professional and friendly any time I have had an issue. ... and, we are saving significantly over what we were paying to AT&T.

Great Features and Mobile App We have had Ooma Office for a few years now and it has been a huge upgrade compared to our previous provider. We love being able to have a mobile app to dial out as our main office number from anywhere. We have the flexibility at our fingertips to transfer the phones to any number at any time. There are rare outages, but that would happen anywhere. I have, at times had trouble getting through to support after hours, but that is rare as well.