Good service and support so far! Our office switch to Ooma about 2 months ago. While in the beginning, there were a few "hiccups", overall, the service and support has been great. Our sales person was extremely helpful in setting up our system and the support team has been professional and friendly any time I have had an issue. ... and, we are saving significantly over what we were paying to AT&T.

SCAMMERS!… If I could give these scammers a negative 100, I would. There's a reason why their feaux company is online only. We don't even use VOIP anymore, that was decades ago. That should've been the second clue. Third, this is how they con you: Customer service is pleasant, and they should be, but because they were nice, they get a star. The equipment comes neatly packaged and you really think you're doing something UNTIL their *ish doesn't work. Oh, the phones work, their system MOST DEFINITELY DOES NOT! This isn't an American company. Their documentation is outdated to the MAX. Their help line number doesn't work, nor does anything within those documents. I'm not going to further list their wrongs so they can tighten up on ALL of their errors to better scam people, but what I will say is DON'T BE SCAMMED by these crooks. After canceling with them they go into overdrive trying to keep you, DON'T DO IT! Send them all of their play equipment back. Also, over a year of not having their service, out of the blue I get a call from them wanting to know why we canceled. After that rundown and a quick sales pitch from them, of course we declined, but we began getting all kinds of SPAM SCAM CALLS from them every day, three and four times a day! I reported them to the FCC. What they don't know is who I am and what I do. So, they're under heavy investigation. I have ALL of their spoofed numbers, and I'm able to pinpoint exactly where EVERY call has come from, down to where they are and the Telecommunications company their using to do their Government Fraud Scams, in particular, Medicare. It NEVER PAYS to be a scammer/crook, because within seconds I have their address and their REAL identities. So they wanna play ball, prison is within your near future, (Shipping department for Medicare supplies, you guys kept trying it) Modern technology will always win. LET'S GET IT!

TOTAL SCAM OF A COMPANY. STAY AWAY. Horrible sound quality. They automatically sign you up for premier service and start charging your credit card for that after the first 3 months. Then when you try to cancel in the online account, the only option you are given is to call customer service to change\cancel service. But the customer service hours are very limited.

We've had Ooma for 11 years - now looking elsewhere. We've had Ooma for 11 years and mostly have had a positive eperience. The device has failed and even though I was able to order a new device with overnight delivery, I cannot install it under my existing account without calling in during weekday hours. That leaves the entire weekend without phone service even though I have a replacement device ready to go. Very poor service. They should have 24 hour service 7 days a week for this. The directions should be readily DIY with instructions on the website. Big disappointment. Will spend the weekend reviewing other providers.

Fine - Until you want to cancel I had no issues with the service or equipment. However, if you want to cancel, just know that you will spend 15-30 minutes of your life trying to do so. I understand customer retention and offering a couple of deals to entice someone to stay. But, to completely ignore the customer on the line who repeatedly says, "I don't want any more offers, I'm not interested in keeping the service at any price", is just ridiculous - and poor business. I had to threaten a chargeback twice since I clearly wasn't getting off the phone anytime soon. I would NEVER recommend this company based on this interaction.