terrible service I tried to have a professional installation. No one showed up, no equipment arrived. I spent two hours on the phone trying to talk to someone, never could get pass your stupid auto noticed system so cancel both phone and internet and went with charter

U-Verse Internet & Phone The installation was on time and fast. Installer answered all my questions. He connected some of wireless devices. I had some operator error after his departure but he left me his phone number. He answered right away and solved my problem. Great technician/installer.

Better Installation Dates & Times Are Needed To schedule an installation date for cable and internet appointment is very difficult. I work 5 days a week from 8 a.m. to 4:30 p.m. AT&T does not offer in person installation services after 5 p.m. nor have enough workers to have an installer come on a Saturday or a Sunday. When I call into the AT&T quite a few operators do not speak English clearly nor understand my request. May I suggest AT&T hire mor cable and installers to met the growing demand for , after hours, Saturday and Sunday services for customers who have other obligations such as work. Far as workers who have limited English I would provide training for workers and/or hire individuals where English is their first language.

Took from Friday until Wednesday for landine connection! I got disconnected twice, rerouted countless times and come to find out, it's because none of the reps, except for the last two, put the apartment number on my elderly dad's order! Ridiculous, that I should have to spend that much time, trying to get my dad's phone hooked up. He was just out of the hospital from a double amputation and no way to contact him! Finally I got two women, willing to do their jobs and he got home phone service. Thanks to the last two women I dealt with! Frustrating!

Worst customer service ever We have had and enjoyed u-verse for many years. Thought how much trouble could it be to switch to our new home? After 2.5 hrs on the telephone over 2 days and 4 different representatives giving us 4 different monthly costs, we decided to switch to Direct TV. Unfortunately we will still have to deal with AT&at, which I'm very unhappy about but no other choice. You guys really need to fix your custoner service, it's broken!!!