The worst experience EVER! I have been an ATT client for over 20 years. I have never seen such bad service from a company. I've been trying to UPGRADE my service and it has been a hassle. They've cancelled my appointment at home twice without even letting me know why. Every time I ask to speak to a manager or supervisor, no one is available. This problem has been going on since March. Still no positive outcome to my issue. If I could, I'd switch companies in an instant.

Service tech awesome Service tech was going to miss the initial window. Not only did I receive an updated text from company, but he personally called both of my contact numbers and left messages. I was not home when he installed, but my son said he did great job. He also followed up with another call/voicemail to me to ensure all was good. Very impressed with the customer service.

Install was told 7 days before they could install. Today the 8th was promised date. Now they are saying the 13 is the earliest. Not a good first experience from switching from another carrier. Having second thoughts. 2 weeks no tv or Internet with kids is hard especially when you work from home.

Wow....customer service SUCKS Thought I signed up for service then I get an email telling me my service cannot be processed. I call, wait on hold for 15 minutes and then a lady answers who breathes SO loud into the phone I can barely hear what she is saying (nor can I understan her broken english) over the LOUD background noise of the call center she is obviously in. Horrible. Had to be transferred 3 times before I had to hang up because I was on a time constraint. Very disappointing!

The worst move I have ever experienced with AT&T. AT&T has become the worst in customer service, customer support, customer anything. I would leave and never return to your service or the "forced" services or Direct TV. As long-term customer of over 12 years, including wireless, you will see me slowly as I can get out of my obligations, will be changing providers and carriers. Having a company that thinks the best way to be is the biggest, well you're wrong. The right hand doesn't know what the left is doing and the real losers your customers. But then when you are that big, who the hell cares. There's another sucker born to fill a slot.