Install was told 7 days before they could install. Today the 8th was promised date. Now they are saying the 13 is the earliest. Not a good first experience from switching from another carrier. Having second thoughts. 2 weeks no tv or Internet with kids is hard especially when you work from home.

Awesome Experience I had an amazing experience on the phone trying to get my internet/cable set up. I wish I could remember the girl's name that I worked with because she really did a great job at explaining everything to me. We even got disconnected at one point and she reached out immediately to finish getting me taken care of.

Excellent Tech Support from Joshua Pedroza! Josh Pedroza was awesome! Best tech help I have EVER received. He is helpful, professional, knowledgeable and totally efficient. I have never experienced such efficiency with any other installer ever. He makes AT&T look good. Thank you Josh!

Wow....customer service SUCKS Thought I signed up for service then I get an email telling me my service cannot be processed. I call, wait on hold for 15 minutes and then a lady answers who breathes SO loud into the phone I can barely hear what she is saying (nor can I understan her broken english) over the LOUD background noise of the call center she is obviously in. Horrible. Had to be transferred 3 times before I had to hang up because I was on a time constraint. Very disappointing!

The worst move I have ever experienced with AT&T. AT&T has become the worst in customer service, customer support, customer anything. I would leave and never return to your service or the "forced" services or Direct TV. As long-term customer of over 12 years, including wireless, you will see me slowly as I can get out of my obligations, will be changing providers and carriers. Having a company that thinks the best way to be is the biggest, well you're wrong. The right hand doesn't know what the left is doing and the real losers your customers. But then when you are that big, who the hell cares. There's another sucker born to fill a slot.