Complete incompetence Almost all aspects of the sale of ATT services were bungled by a nice, but absolutely clueless salesperson. Installation dates, types of service ordered, and especially the phone number to be ported to my new account were all completely wrong. Correcting ATT's mistakes cost me $50 out of my pocket, 10 days without phone service, and another half day off work to wait for the installation guy. No stars. Not at all pleased.

Install was told 7 days before they could install. Today the 8th was promised date. Now they are saying the 13 is the earliest. Not a good first experience from switching from another carrier. Having second thoughts. 2 weeks no tv or Internet with kids is hard especially when you work from home.

The worst experience EVER! I have been an ATT client for over 20 years. I have never seen such bad service from a company. I've been trying to UPGRADE my service and it has been a hassle. They've cancelled my appointment at home twice without even letting me know why. Every time I ask to speak to a manager or supervisor, no one is available. This problem has been going on since March. Still no positive outcome to my issue. If I could, I'd switch companies in an instant.

U-Verse Internet & Phone The installation was on time and fast. Installer answered all my questions. He connected some of wireless devices. I had some operator error after his departure but he left me his phone number. He answered right away and solved my problem. Great technician/installer.

Worst customer service ever We have had and enjoyed u-verse for many years. Thought how much trouble could it be to switch to our new home? After 2.5 hrs on the telephone over 2 days and 4 different representatives giving us 4 different monthly costs, we decided to switch to Direct TV. Unfortunately we will still have to deal with AT&at, which I'm very unhappy about but no other choice. You guys really need to fix your custoner service, it's broken!!!