Awful company to deal with directly. Awful company to deal with directly. For your own good, if you buy any of their products go via a third party distributor. Do not ever engage with their site or them directly. They add extra fees, import charges, incorrect postage, everything to add friction to your order, and then their support are absolutely horrendous, foul mouthed, rude, unhelpful, plebs. Disgusting. Their tech might be alright, but for the love of god don't go to them directly. Let your distributor deal with these clowns if anything goes wrong, don't do it yourself.

I am writing hoping this may save some…time and money I am writing hoping this may save some poor soul the agonizing experience it is to deal with Corsair and their customer service team...Its horrendous. If an agent responds at all it will be a terse and unhelpful, uncaring response. Then, they don't respond at all. Currently they have both my money and the defective computer they were to replace. Been two weeks, No reply's no help until I am forced to seek a charge back. At one time they were the best and most caring. Now they practice deceptive web ordering and gross negligence with customer care. Inv C1163329 for Corsair Investigations.

Product quality is mixed. Support and customer service is dreadful Corsair products are of mixed quality, their support however is beyond subpar. If you post on here or Reddit they will comment as if they will look in to your issue. Very quickly you will discover the apathy, ignorance and dismissiveness that so many have experienced. In a series of emails and messages exchanged with Corsair, where I clearly articulated a few technical questions the agent(s) and even team leader opt to ignore said questions and usually reply answering a question I never asked. To say this is frustrating is such an understatement, no less so when I’ve spent 4 figures on their products.

Had a power supply that blew 5 years… Had a power supply that blew 5 years into a 10 year guarantee. RMA process was smooth and non accusing. It was nice to have that for a change. All handled within a reasonable time frame and questions answered. Which does not seem to be the standard any more these days sadly. I would have preferred that I was warned my retail packaging would not be returned with the replacement if I sent it in however.

Perhaps a polarizing opinion seeing all… Perhaps a polarizing opinion seeing all of the other reviews, but I want to voice my positive experience with Corsair. I have had Corsairs products in my repertoire for a long time and this company has always done right by me, sometimes to a ridiculous degree and I just have to give props where they are due. Most recently, my latest "issue" has been that I bought a K70 RGB PRO keyboard, however it did not have a palm rest and I found the edge of the keyboard to be a bit uncomfortable. I looked for a replacement part but found that it wasn't amongst the usual replacement parts that Corsair offer. I did however find that I could just raise a request with Corsair warehouse and received the part for a flat $15 shipping fee. As a big proponent of right to repair I LOVE that Corsair have spare parts for what seems to be all of their products (even ones that have been discontinued) and they provide this at likely no profit to them. I am a big fan of Corsair and will continue to both use their products and recommend them to my peers as I hold them in very high regard.