L P
GBNo customer support available No customer support available Our company with 20+ licenses is a Foxit Customer and we have neither received support through a phone line or the chat function. This is the worst value for money we have seen in years; would not recommend.
William Swezey
GBPDF Compressor is a Great Product PDF Compressor is a great product for creating compressed and searchable PDF's from scanned images (our primary application). It delivers better results than any other product we have tried. PDF Compressor is expensive but, as with most things in life, you get what you pay for. We just upgraded our license to be able to go faster and it runs without a hitch.
RA
GBFoxit support is effective via phone If online support fails, call their customer service number. It really is 24/7 and they really do call back. I was unable to update my Foxit subscription over a month - updating from the application did not work, and from the online auto-chat, it referred me to a download page that only listed trial versions. 1) It turns out "Trial" is also for software updates - their web management is SLOW on clarifying what that link provides. 2) The phone support sent me a direct link to update the software, which works. It may go up to 5 stars, when their web manager addresses the known issue.
Mrs Johnson
GB'Free Trial' was a scam 'Free Trial' was a scam! entered my payment details to try the product for 7 days - it wasnt for me so I cancelled within a couple of hours of downloading it. They took my money anyway. I contacted them numerous times to politely request my money back with proof of my cancellation and got nowhere. eventually had to go through paypal to get them to get my refund which they duly did for me. Thank goodness I used Paypal to pay! Terrible treatment by a company that couldnt care less.
Joe L.
GBSolid products and responsive support Solid products and responsive support. We have been using CVIsion's PdfCompressor API for our PDF workflow for the last 6 years and haven't encountered any issues. I'm also very pleased that CVision supports previous versions of their products. Thanks CVISION..