Mark Stott
GBI just deactivated foxit pdf from one… I just deactivated foxit pdf from one machine to transfer it to another. Deactivation was simple. Now I can't transfer it. Any online solutions I have found do not work or are so convoluted that they can't be followed. Customer service sucks. I've waited on the phone, but the call cuts off after 2 minutes. They said they do not do human contact. If I did not have a less than 5 months old subscription I would just say forget it, but I have already paid so I want what is owed.
Andrew Mason
GBWhile Phantom FOXIT PDF software is… While Phantom FOXIT PDF software is quite good, the company customer service is atrocious. I have tried emailing, using their direct connection service via their website and even tired posting on their FB page. Nothing it seems will stir them from their slumbers. So my dilemma here is while I would say the actual software does what it says on lid, do not expect any customer support – they really are hopeless. Even cutting them slack for COVID-19 they kept me waiting for over one month to reply, what is going on? Finally I got ‘something back’ but that just faded away too. If you want to connect with these people, it’s probably easier to call Elvis.
David Edwards
VNI paid for their foxit editor I paid for their foxit editor, full price, plus a sneakily added "Upgrade Assurance" - which I don't want. How do I try and reverse this? There is no way. I should have just downloaded a hacked version because that offers no support too. My bad.
Joe L.
GBSolid products and responsive support Solid products and responsive support. We have been using CVIsion's PdfCompressor API for our PDF workflow for the last 6 years and haven't encountered any issues. I'm also very pleased that CVision supports previous versions of their products. Thanks CVISION..
RA
GBFoxit support is effective via phone If online support fails, call their customer service number. It really is 24/7 and they really do call back. I was unable to update my Foxit subscription over a month - updating from the application did not work, and from the online auto-chat, it referred me to a download page that only listed trial versions. 1) It turns out "Trial" is also for software updates - their web management is SLOW on clarifying what that link provides. 2) The phone support sent me a direct link to update the software, which works. It may go up to 5 stars, when their web manager addresses the known issue.