Andrew Mason
GBWhile Phantom FOXIT PDF software is… While Phantom FOXIT PDF software is quite good, the company customer service is atrocious. I have tried emailing, using their direct connection service via their website and even tired posting on their FB page. Nothing it seems will stir them from their slumbers. So my dilemma here is while I would say the actual software does what it says on lid, do not expect any customer support – they really are hopeless. Even cutting them slack for COVID-19 they kept me waiting for over one month to reply, what is going on? Finally I got ‘something back’ but that just faded away too. If you want to connect with these people, it’s probably easier to call Elvis.
David Edwards
VNI paid for their foxit editor I paid for their foxit editor, full price, plus a sneakily added "Upgrade Assurance" - which I don't want. How do I try and reverse this? There is no way. I should have just downloaded a hacked version because that offers no support too. My bad.
eric cohen
GBFoxit customer is garbage-and I even bought a service upgrade I bought Foxit pdf editor and paid an extra $30 for 24/7 human support. Total crap, they never answer their phone and don't call you back. The program itself is very buggy (pdf editor v 13), and is neck in neck with Adobe for the crappiest product ever. I would avoid Foxit at all costs.
L P
GBNo customer support available No customer support available Our company with 20+ licenses is a Foxit Customer and we have neither received support through a phone line or the chat function. This is the worst value for money we have seen in years; would not recommend.
NF
IEI created a Trustpilot account… I created a Trustpilot account specifically for this. Their PDF reader is more difficult to remove than most malware, even though this software is well over a decade old.