Worst customer service,department … Worst customer service,department managers do not call back and when you ask for corporate numbers they give you a sweepstake company. Never signed up with them they bought out the company that I was with QQ for years (which I loved!!) and the service stopped once this company took over Never experienced anything like this. They are holding me hostage and Jennifer Lewis will only return my call after hours so as not to speak with me.

Customer document management This is the worst customer service-oriented company I have ever worked with. I'm not sure how they got the contract to work with the California State Department of Insurance, but what a mistake that is as it relates to workflow and customer service. I've sent multiple documents multiple times to the new producer document portal, and they don't have them. I just received a notice that my application for a third copy of the documents is pending. Absolutely the worst customer experience I have ever had to deal with

Once they lock you in a contract Once they lock you in a contract, experience goes down hill fast. Pl rater, 5 mos ago kept giving errors, can't quote dwellg in CA, can't bridge, can't this and that and none of this was disclosed at sales. So busy agents endlessly calls into tech support to try and get software to work. You would manually need to copy paste infos in PL so where's the time savings and purpose of this purchase? Awaiting manager to return detailed email of a list of issues since day one. Yeah, can't wait to cut contract short. Wasted a lot of time.

Saves lots of time and keystrokes Saves lots of time and keystrokes, and gives me accurate quotes for all of my carriers. Only thing I'd like to see different is the ability to swap husband and wife as first named insured on property quotes like I can on auto.

We have dealt with billing issues for… We have dealt with billing issues for months and you have us set up on 2 different accounts so we’re probably not getting your best deal then you delete our PL Rater account over a $27 bill that we called and took care of months ago!!! Your customer service flat out sucks!