Read the fine print....if it's given to you. Best for carriers that use Ivan downloads. A lot of manual entry otherwise. Read your contract. You can only make changes to your contract ONCE A YEAR AND ONLY IF YOU GIVE 60 DAYS NOTICE. This was NOT in the the documents I signed. I wanted to cancel my contract for various reasons to include I'm a captive agent and the manual entry was too time-consuming, the reconciliation took hours and also because I'm closing that side of my business. Low and behold I discovered that you can only make changes ONCE A YEAR at your renewal and you have to request those changes no less than 60 days before that renewal. So now I am stuck paying for something I can't use for another 8 months. Who does this? I was verbally told I could cancel at any time. What that person did not say was that yes I can cancel at any time, but it won't actually cancel until renewal.

Worst customer service ever! Worst customer service ever!! They wait and don't respond until you call and complain about them not responding the first time. They also take forever so if you need anything done mine as well take a vacation while you wait, since it takes 2-3 days for a response.

President the Vertafore rep, James, was not helpful in correcting the lack of rating issue for several companies. He even tried to claim the carriers declined the risks when no data at all transferred to the carrier websites.

Customer document management This is the worst customer service-oriented company I have ever worked with. I'm not sure how they got the contract to work with the California State Department of Insurance, but what a mistake that is as it relates to workflow and customer service. I've sent multiple documents multiple times to the new producer document portal, and they don't have them. I just received a notice that my application for a third copy of the documents is pending. Absolutely the worst customer experience I have ever had to deal with

Hugely over priced, clunky, time consuming! AMS 360 is by far the worst agency management system, I have worked in. I've worked in it more than once over the years and barely anything has changed. The amount of duplicate entry required to properly maintain records is atrocious. The certificate system is glitchy and missing key functions integral to how we conduct business. AMS360 is hugely overpriced and just buys up its competitors instead of doing the necessary updates to get it out of the 90s. There are cheaper and fare better out there. Keep looking.