We have dealt with billing issues for… We have dealt with billing issues for months and you have us set up on 2 different accounts so we’re probably not getting your best deal then you delete our PL Rater account over a $27 bill that we called and took care of months ago!!! Your customer service flat out sucks!

President the Vertafore rep, James, was not helpful in correcting the lack of rating issue for several companies. He even tried to claim the carriers declined the risks when no data at all transferred to the carrier websites.

I would like PL rater to be more…Accurate I would like PL rater to be more accurate I always must bridge through to every company for an accurate quote.

Lots of room for improvements Their mgmt system is easy to use. PL rater hasn't worked for 4 months for home and they keep wanting you to pay in full for their service. Emails to staff gets unanswered after multiple times. Like those have said, seems like they are happy and quick to take money but underservicing when it comes to tech support. They said they will open endless tickets which means nothing gets done for months while you pay.

Scam Scam. Their sales staff scam people. I have email threads of legitimate lies They made false promises on what the system can do. I agreed on one price and hVe email communication confirming discounts and then somehow I owe $700 when I wasn’t supposed to be billed for 90 days