Loyal Customers Not Wanted Here I went to my local Gamestop store in Cincinnati Ohio around 9:20 pm on Black Friday. I was looking to get my son a PS5 for Christmas. With my PowerUp Rewards and Black Friday deals, I was looking forward to getting us both some nice holiday gifts. Unfortunately, when I arrived, the gate was down and the doors locked. I saw the hours posted: they read open until 10 pm. One of the cashiers came as if she were going to let me in but instead snatched the store hours page out of the window (but not before I took a picture) She never said anything to me. I called customer service and posted a complaint on BBB. Customer service said there was nothing they could do; and the Gamestop rep, while apologetic, failed to offer me a store credit for the overwhelming inconvenience. Plus, last I checked both cashiers were still working there. I feel like my time supporting your company growth should count for more than just an empty apology.

DO NOT BUY ONLINE I just bought a used PS4. It worked for less than a week then crashed. Now it makes weird noises & keeps randomly crashing. I went to initiate a refund or preferably an exchange only to discover their policy is 7 days from purchase for refunds & 15 days for exchange. I was literally 1 day past that 15 days from purchase (it took 3-4 days for delivery) and they basically replied too-bad-so-sad-no-can-do. For a $200 console there should be a much longer period of time to make sure the thing works solidly. If I could give less than zero stars, I would. DO NOT PURCHASE CONSOLES OR GEAR FROM THEM ONLINE. If it turns out to be a lemon you'll likely be out of luck getting it replaced & definitely out of luck getting a refund.

GameStop will steal your money and your patience. GameStop effectively stole 550$ from me. GameStop ships in branded packaging leading to delivery driver theft. GameStop quotes they take 7-10 days to help with an issue, but it’s been nearly a month. PS5 was never delivered, and GameStop claims they have a backlog of customer service issues and they cannot offer a time line for helping. GameStop will steal your money and basically ghost you when you try to get your items/refund.

Pokémon 151 Ultra Premium Collection Bought a pack of Pokémon 151 ultra premium collection and the 3 promo cards were all damaged when I opened the box. After opening the packs I ended up getting nothing which I knew the risk of. The fact still remains, why are all 3 of the promo cards damaged? The gold Mew Ex has an obvious scratch at the top. Mewtwo promo is completely off centered with white edges at the back and the same goes for the other promo mew ex completely off centered AND white edges.

Game Console Didnt even work Online customer service was of no help. I bought a "refurbished" Xbox Seriex X from them and the controller had unplayable levels of stick shift. Even though it was their fault, I paid over $30 to fix the problem by having the whole game system replaced... Do not buy used consoles from this company.