Loyal Customers Not Wanted Here I went to my local Gamestop store in Cincinnati Ohio around 9:20 pm on Black Friday. I was looking to get my son a PS5 for Christmas. With my PowerUp Rewards and Black Friday deals, I was looking forward to getting us both some nice holiday gifts. Unfortunately, when I arrived, the gate was down and the doors locked. I saw the hours posted: they read open until 10 pm. One of the cashiers came as if she were going to let me in but instead snatched the store hours page out of the window (but not before I took a picture) She never said anything to me. I called customer service and posted a complaint on BBB. Customer service said there was nothing they could do; and the Gamestop rep, while apologetic, failed to offer me a store credit for the overwhelming inconvenience. Plus, last I checked both cashiers were still working there. I feel like my time supporting your company growth should count for more than just an empty apology.

Oak Walk Gamestop (This is for the gamestop at Oak Walk Dr in Oakville, Ontario) I visit Gamestop once every couple of months to trade or buy. My last 2 experiences at the other Oakville location were not good. So I returned the store I originally frequented( the first change was based on distance not quality ) What a difference good customer service makes, Natasha was cheerful, engaging and helpful with my trade. The difference in approach to the 2 stores is quite surprising. I blame it on new hires or management. Nonetheless, thank you Natasha for making my day a little easier. I will surely come again.

Worthless don’t waste your time I ordered a play station console Star Wars battlefront two they sent me the wrong controller for the console after being hung up on from numerous Mexicans because obviously nobody that works there speaks English fluently I get some help. The guy says I have to send my console back because it’s a package deal and they actually have the controller I said why didn’t you send it to me when you sent me the game console. why can’t you just send me the controller because you already screwed my order up not gonna wait for another one for how many more days I’m over it. I wouldn’t buy another thing off this company even if it was gift card to send somebody.

I brought in a Xbox one 1tb and he plug… I brought in a Xbox one 1tb and he plug it in to his machine and said it wouldn’t work on his screen I get home and plug it in and it works my tv so he didn’t really try at all to do the trade and was kinda rude

Pokémon 151 Ultra Premium Collection Bought a pack of Pokémon 151 ultra premium collection and the 3 promo cards were all damaged when I opened the box. After opening the packs I ended up getting nothing which I knew the risk of. The fact still remains, why are all 3 of the promo cards damaged? The gold Mew Ex has an obvious scratch at the top. Mewtwo promo is completely off centered with white edges at the back and the same goes for the other promo mew ex completely off centered AND white edges.