I love this company! I love this company! The only place where I buy my games and gaming merchandise from!

Preorder cancelations w/o being notified Preordered a game from them five months ago for a game coming out next month. Received my confirmation email confirming the order. Come to find out at some point they up and canceled my order and never thought it was necessary to notify me. Missed out on a collector's edition due to their incompetence as it's now too late to order it again. Though I would not be ordering it through them again. Be wary and watch your preorders like a hawk.

THEIR CORPORATION SUCKS THEIR CORPORATION SUCKS went there to return games we traded AND THEY DIDNT GIVE IT BAKC IT SAID ON THE RECEIPT THAT YOU HAVE 7 DAYS so why you not giving it back to us??!! And then on top of that they put a disabled man so he could be yelled at and then while we were talking to him he was like “they don’t even care about us” so why work there?? GameStop will go out of business for This

former employee, dont go here. i used to work here and was a customer for over 12 years, but sadly this business is a dying business and its not just because of digital games. it seems like every year their higher ups find another way to be predatory, game/hardware warranty's, and the new "pro" membership just to name a few. sadly at this point the shop is a lost cause, just buy anywhere else.

DO NOT BUY ONLINE I just bought a used PS4. It worked for less than a week then crashed. Now it makes weird noises & keeps randomly crashing. I went to initiate a refund or preferably an exchange only to discover their policy is 7 days from purchase for refunds & 15 days for exchange. I was literally 1 day past that 15 days from purchase (it took 3-4 days for delivery) and they basically replied too-bad-so-sad-no-can-do. For a $200 console there should be a much longer period of time to make sure the thing works solidly. If I could give less than zero stars, I would. DO NOT PURCHASE CONSOLES OR GEAR FROM THEM ONLINE. If it turns out to be a lemon you'll likely be out of luck getting it replaced & definitely out of luck getting a refund.