I have purchased a few items from… I have purchased a few items from build.com. I have not purchased any appliances. I ordered and received a amazing kitchen sink. I was impressed with the quality. The faucet was nice as well. I have purchased small things as well such as handles on my kitchen cabinets. The items were in stock and I received the very quickly, it took only two days. I was impressed with the speed of getting my order. I have not had any orders canceled or needed to return anything yet.

Avoid Build.com-a Scam Company-Paid over $500 for a sconce-false information provided Paid over $500 for a sconce. Ordered in early April and arrived today. Not even the dimensions advertised. Lucky if it is 15" in width. Deceptive marketing-the item is worth under $100. Learn from my mistake-a scam! This business should be investigated-the owners locked-up.

Stick with Amazon I ordered three Swagelok door locks, two of which were damaged. I requested replacement parts, which they said they could do, but then two weeks later, said they could not, due to factory demand for those parts, they offered me a refund, which they never delivered. I'm tired of dealing with them and chalk it up to a bad learning experience. I'm sticking with Amazon.

Two damaged Kohler toilets Two Kohler toilets ordered and both arrived damaged! Build.com was nothing but confusing afterwards. While it turned out to be not terribly difficult to arrange a refund, I realize it was because Kohler refunded them quickly. This means Kohler is the good company! There's other online retailers.

Cancel order without notice or reason after 3 months I placed an order 08-04-2022 and languished for over 3 months only to be canceled without my permission, no prior notice given nor reason today 11-10-2022. I complained to Build.com supervisor who told me order was canceled back in September 2022. Build.com wants me to pay again to reorder while I wait 7 days for a refund. I told them this is bad customer service nothing to do with supply chain issues since 6 door knobs are in stock. I will wait for full refund before placing re order.