Fraudulently charged my credit card Fraudulently charged my credit card. Contacted company to find out who ordered merchandise on my card, what was ordered and where was it being shipped. Customer service rep would not help me, refused to escalate call, told me that Build.com has a fraud division but they don’t talk to customers. My credit card company stopped payment to Build.com. No apology or any empathy.

Two damaged Kohler toilets Two Kohler toilets ordered and both arrived damaged! Build.com was nothing but confusing afterwards. While it turned out to be not terribly difficult to arrange a refund, I realize it was because Kohler refunded them quickly. This means Kohler is the good company! There's other online retailers.

Poor Service We ordered mirrors for a home we are building. We didn't open them until we were ready for installation, which happened to be 33 days after we received them. Two large mirrors that were $200 each were in one large box together with nothing to keep them stationary inside the box and both mirrors were broken. Because the order was over 36 days old and the return policy is 30 days, they would not less us return and did not even offer any sort of discount on additional purchases. Not to mention, we had only had the merchandise for 33 days.

The bathroom sink model I put in my… The bathroom sink model I put in my cart and ordered is NOT the sink they said I purchased. I.e. they changed the sink model # after I ordered. Who does that?? It's the wrong sink and the wrong number of holes for the faucet. Immediately after receiving the email for the wrong order (within minutes of ordering), I tried to cancel the order online but they say they cannot find the order (even though they sent an email confirmation)?!?! Customer service said "They ship fast" so may not be able to cancel. Think twice before ordering.

Waited too long to open new microwave Microwave box was not opened until installation, which was a couple of months after receipt. No obvious damage, but door significantly misaligned (Whirlpool quality control issue). Was told by customer service that their 90-day return policy DID NOT INCLUDE APPLIANCES! But go and try to find that ditty on the Buid.com website. I was able to get partial satisfaction from Whirlpool, but would never deal with them again, either. Deal with these companies at your own peril. I never will again.