Special ordered a Koehler sink 7/22 Special ordered a Koehler sink 7/22. Ferguson charged credit card, then sink never shipped. Contacted them 8-10 times: always said didn't know when it would ship. After escalating and getting angry, sink turned up 3/23 with a 7/15/22 ship date from Koehler. Ferguson lost it in their own warehouse and couldn't be bothered to find it until we got really demanding. Never again.

Stick with Amazon I ordered three Swagelok door locks, two of which were damaged. I requested replacement parts, which they said they could do, but then two weeks later, said they could not, due to factory demand for those parts, they offered me a refund, which they never delivered. I'm tired of dealing with them and chalk it up to a bad learning experience. I'm sticking with Amazon.

Poor Service We ordered mirrors for a home we are building. We didn't open them until we were ready for installation, which happened to be 33 days after we received them. Two large mirrors that were $200 each were in one large box together with nothing to keep them stationary inside the box and both mirrors were broken. Because the order was over 36 days old and the return policy is 30 days, they would not less us return and did not even offer any sort of discount on additional purchases. Not to mention, we had only had the merchandise for 33 days.

Fraudulently charged my credit card Fraudulently charged my credit card. Contacted company to find out who ordered merchandise on my card, what was ordered and where was it being shipped. Customer service rep would not help me, refused to escalate call, told me that Build.com has a fraud division but they don’t talk to customers. My credit card company stopped payment to Build.com. No apology or any empathy.

Cancel order without notice or reason after 3 months I placed an order 08-04-2022 and languished for over 3 months only to be canceled without my permission, no prior notice given nor reason today 11-10-2022. I complained to Build.com supervisor who told me order was canceled back in September 2022. Build.com wants me to pay again to reorder while I wait 7 days for a refund. I told them this is bad customer service nothing to do with supply chain issues since 6 door knobs are in stock. I will wait for full refund before placing re order.