Misrepresentation of product Build listed my vanity as including a mirror. I contacted customer service to let them know I hadn't received it. After being on the phone for an hour, I was informed this was an error on their webpage but there would be no compensation or replacement item. No accountability. Will not use their service again.

I am very impressed with Build.com I am very impressed with Build.com! Their easy to navigate website helped me get the proper cabinet hinges to replace the old ones. Best prices and super fast delivery! Quality hinges, no generic after market substitutes. I will be shopping here for my hardware and other household needs in the future!

Cancel order without notice or reason after 3 months I placed an order 08-04-2022 and languished for over 3 months only to be canceled without my permission, no prior notice given nor reason today 11-10-2022. I complained to Build.com supervisor who told me order was canceled back in September 2022. Build.com wants me to pay again to reorder while I wait 7 days for a refund. I told them this is bad customer service nothing to do with supply chain issues since 6 door knobs are in stock. I will wait for full refund before placing re order.

Two damaged Kohler toilets Two Kohler toilets ordered and both arrived damaged! Build.com was nothing but confusing afterwards. While it turned out to be not terribly difficult to arrange a refund, I realize it was because Kohler refunded them quickly. This means Kohler is the good company! There's other online retailers.

BUILD.COM IS HORRIBLE. BUILD.COM IS HORRIBLE. I AM A DESIGNER AND I DO NOT HAVE A FACE IN FRONT OF MY CLIENTS NOW WHEN I DID SOME ORDERING FROM THEM. DEFECTIVE PROCUCTS, ZERO CUSTOMER SERVICE AND GETTING YOUR MONEY BACK IS A NIGHTMARE. STAY AWAY,