Special ordered a Koehler sink 7/22 Special ordered a Koehler sink 7/22. Ferguson charged credit card, then sink never shipped. Contacted them 8-10 times: always said didn't know when it would ship. After escalating and getting angry, sink turned up 3/23 with a 7/15/22 ship date from Koehler. Ferguson lost it in their own warehouse and couldn't be bothered to find it until we got really demanding. Never again.

Terrible Experience with this website Don't buy from this company, terrible service and unable to provide basic answers to the status of my order for 2 weeks. I purchased 4 appliances from Build.com for my renovation, working specifically with a sales rep Naya Gambino to ensure all items were in stock prior to making selections. 1 out of 4 items shipped right away, but the rest, 3 of them (in stock items) kept being pushed back for no reason. I received all together 4 emails notifying me of the delays with revised ship dates already passed. The sales rep Naya stopped responding. I finally had to cancel my order 15 days later. Don’t work with this company. Terrible service.

Two damaged Kohler toilets Two Kohler toilets ordered and both arrived damaged! Build.com was nothing but confusing afterwards. While it turned out to be not terribly difficult to arrange a refund, I realize it was because Kohler refunded them quickly. This means Kohler is the good company! There's other online retailers.

The bathroom sink model I put in my… The bathroom sink model I put in my cart and ordered is NOT the sink they said I purchased. I.e. they changed the sink model # after I ordered. Who does that?? It's the wrong sink and the wrong number of holes for the faucet. Immediately after receiving the email for the wrong order (within minutes of ordering), I tried to cancel the order online but they say they cannot find the order (even though they sent an email confirmation)?!?! Customer service said "They ship fast" so may not be able to cancel. Think twice before ordering.

Misrepresentation of product Build listed my vanity as including a mirror. I contacted customer service to let them know I hadn't received it. After being on the phone for an hour, I was informed this was an error on their webpage but there would be no compensation or replacement item. No accountability. Will not use their service again.