If you are a small business If you are a small business, I would watch out for your balances in postpony. If you ship with FedEx, they can charge you more money after your package has been shipped. I had a surcharge that was 1.5 times of what it would cost me to just go straight to UPS or a FedEx location to ship it at retail shipping cost. How can postpony charge first for discounted shipping, which was taken out of my account, then come back and say that the surcharge is almost 2x of the shipping cost? I am currently waiting on post pony to get back to me. I demanded them to do an investigation. I would love to know if there is more people out there as I am sure there is because this is the second time I was charge crazy so called surcharge fees.

Demand to upload my photo ID and picture of CC After shipping with them for 2 weeks with over 20+ packages, post pony wants to harvest my picture ID (drivers license) and picture of credit card. Without these, I cannot process shipping nor look up my shipping history. Why they need to harvest my photo ID? Be aware this company is located IN China. You don't know what they are manufacturing with these true IDs.

Good service with great price for international luggage delivery The pickup service is very good, the platform smoothly connected to UPS appointment system. All the orders status is updated on the online platform. PostPony is a nice website which helps me a lot for sending my package oversea. It cost cheaper and easy to use. Especially they have a good deal for international packages from US to China with a special price. Sometimes you can get coupons through invite friends or other way. I will recommand all the people who live in the U.S or Canada to use it. Especially students who want to send their luggage back to mainland China.

Horrible! Do not use postpony! Horrible especially after they outsourced their service to China!! I had a UPS demage claim, and had to go through only by Postpony. And it took over 8 months finally got my compensation. That's not the worst. After that I want to withdraw the compensation to my bank. Guess what, they only transferred a fraction of it and I never receive the rest!! When I asked them, they replied that the whole amount have been refunded and asked me to check with my bank!! What a joke! I don't know what game they are playing, I'm still fighting to get the rest my money back. Just tell you do not use postpony anymore!

good deal Through postpony, we always can get good price. Especially they have a good deal for USPS international package. The price is lower than post office. I had shipped about over 100 packages through postpony so far, all my package delivered on time, no lost no damage. I will keep using postpony and highly recommend to my friends.