James Bell
GBHorrible company with deceptive sales… Horrible company with deceptive sales practices. Was told by the sales rep that we would get a free trial period. When attempting to cancel the account without even using the software or having it setup, accounting stated that there was a 12 month contract in place. NOTHING WAS SIGNED on our end stating that we agreed to this contract. AVOID THIS COMPANY AT ALL COSTS. You will regret your decision to utilize them. Find another company for your EMR use.
Brighter Health & Primary Care
GBDO NOT RECOMMEND...The company has the worst customer… The company has the worst customer service I've ever experienced as a small business owner. They knowingly refused to refund an account that was asked to be closed over 60 days and even after calling the BBB the young lady called to follow up about the complaint and offered a blameless apology and NO REFUND since Dec. 2022
Bermudez
GBKareo is designed for small practices , not to merge your actual systems as advertised. Kareo is not a program designed for practices larger than 2,3 doctors. The process of importing data from our present EHR and Biling sofware has been a nigthmare, data team does not have a clue on how to finish a job they quoted in $6500 to import . Poor communication and after 90 days we are required to pay for a program we cannot use ! Nor recomended if you are importing more than one system.
Chelsa Bringhurst
GBThis EMR is garbage! This EMR is garbage!! Customer Service is non existent. I have not been able to prescribe medications for over 2 months. Have spent hours, average wait time to speak to a human is 40 minutes, trying to resolve this issue without success. Never have received a call back from customer service or even an email despite numerous promises to get situation resolved. Run from this Junk!!! Not worth a penny. Would rather paper chart!
Ysen Dalipi
GBTHE WORST BILLING COMPANY/SERVICE! THE WORST BILLING COMPANY/SERVICE!! It is nearly impossible to speak to a supervisor and do not sign the contract!!!! Once you sign it, they will not allow you terminate it without paying a full years worth. It is an absolute nightmare and the worst customer experience I have ever encountered in my life.