Not what was advertised. I was promised something that was more fully integrated than what I have actually experienced. First, there is NO WAY to integrate the calendar with another resulting in so many possibilities to miss things in personal or professional calendar. And when I asked about this, they sent me a guide to integrate my own code?! I am a nurse practitioner and this system isn't cheap. And I need a coder to get a basic function?? Second, you need a PhD to operate their template system (I have one-still unable to figure it out) and I have waited days to get someone to help. Customer service is slow and once your onboarding is done, its done. Don't expect anything extra. Some of it has potential. But some of it is absolutely not worth what I am spending.

I opened the ERA enrollment cases for… I opened the ERA enrollment cases for some insurances and there is no expert to work on those. Whenever you call to follow up, they asked to open the new case because old one is denied. Nobody even bothers to contact you to inform why its denied. There is no direct number to contact enrollment team. Please don't use their services. You will be frustrated all the time.

All of Kareo and Tebra “experts” are… All of Kareo and Tebra “experts” are literally like the blind leading the blind. The representatives do not call back. SIX months of paying into this and I’ve barely been paid. Claims have NOT been sent out! I’ve done everything instructed to do. Instructions are confusing and inaccurate.

Good software, bad customer service The software is good and easy enough to use. The customer support and insurance/payment onboarding has been terrible. I will submit help desk and reach out to support and not receive any confirmation email, and then I may or may not have the issue resolved. I have had to deal directly with insurance companies to work out the kinks Kareo/Tebra could or would not do.

Jubilio on the loyalty team is the… Jubilio on the loyalty team is the WORST rep you all could have. You should listen to the records for training purposes how he speaks with clients, yells at them and over talks them! Customers always come first but Jubilio doesn’t care about professionalism and when you ask to speak with his supervisor he “no I will not transfer you” what kind of customer service is that?!