Good software, bad customer service The software is good and easy enough to use. The customer support and insurance/payment onboarding has been terrible. I will submit help desk and reach out to support and not receive any confirmation email, and then I may or may not have the issue resolved. I have had to deal directly with insurance companies to work out the kinks Kareo/Tebra could or would not do.

Cannot get customer support no matter… Cannot get customer support no matter what you do; problems go unresolved and the product continues to decline in usefulness

Our success coach was STELLAR. Our “on boarding” experience was most certainly 5 stars. Our success coach, Mikaela Was beyond stellar. There wasn’t an email unanswered (and promptly), all questions were answered, she made us feel comfortable and “at home”, and she helped us feel confident in our process throughout this process. Thank you Kareo and most importantly Mikaela L.!

This EMR is garbage! This EMR is garbage!! Customer Service is non existent. I have not been able to prescribe medications for over 2 months. Have spent hours, average wait time to speak to a human is 40 minutes, trying to resolve this issue without success. Never have received a call back from customer service or even an email despite numerous promises to get situation resolved. Run from this Junk!!! Not worth a penny. Would rather paper chart!

Kareo is designed for small practices , not to merge your actual systems as advertised. Kareo is not a program designed for practices larger than 2,3 doctors. The process of importing data from our present EHR and Biling sofware has been a nigthmare, data team does not have a clue on how to finish a job they quoted in $6500 to import . Poor communication and after 90 days we are required to pay for a program we cannot use ! Nor recomended if you are importing more than one system.