Poor Products and Replacement Services I have had my wireless headphones fail on me 3 times in a span of a year due to internal failures even when they were barely used. Plantronics does not pay for RMA shipping labels even at the 3rd occurrence and it adds up when they're $30 per return, most companies I have heard of do or at least after the first replacement. Once sent in apparently you have to call and make sure they send you a replacement, as i have had my returned product sit in the warehouse for months. My last replacement took 3 months start to finish. Don't waste your time, I have given this company more chances than I should have.

Poly Voyager 5200 Poly Voyager 5200. I got it today as a birthday gift. Was very happy until I realized that it comes WITHOUT any kind of charging possibility. Just with poor microUSB cable for nothing. Complete disaster!!! Charging "cup" from my old Legend doesn't fit, obviously... Of course you can search and get a CHARGING CASE for SAME price as device it self cost. Just a "little" waiting for 16 days. Damn, you have to be kidding........ Never ever will get something with that kind of surprise at your birthday.

expensive wireless headset goes to bin I got this headset Voyager FOCUS UC B825 USB-A for a little over £200 which is paired with the BT600 dongle, it has been reset many times and the firmware updated but I am still getting the 3 consecutive beeps every other second when I try to use it with WhatsApp or Teams calls. Sound is OK for YouTube or just listening to anything. Contacted their support, and tried a few things but nothing could be done, they will not replace them because the headset is a few months out of warranty which I understand, but what bothers me they will not repair them even if I paid for it, so an expensive headset will just go to the bin. Not a trustworthy manufacturer.

I am utterly SHOCKED DO NOT USE I am utterly SHOCKED DO NOT USE! I have called 0800 410014 customer support which says permanently they are currently unavailable unless you keep holding ( huh? ) Sparti who I spoke to has hung up on me. And didnt know much at all. Very rude and un Satisfied with the company. I paid over £800 per headset. Not even been a year and they dont seem to care unless you want to spend money. For a big company very disappointed. The company needs better customer services training and to stop rushing people off the phone.

Useless site, useless support. Device (Voyager legend) becomes unreliable, failing to connect, and disconnecting for no good reason. So I install the hub software on my Mac, to update the firmware and do some troubleshooting. The whole thing is an unmitigated failure. The hub report "No device connected", even though it's connected, and the Plantronics website has a bunch of dead links that send you in a circle. What a waste of time. Support? What support?