PlanTronics BackBeat Bought the PlanTronics BackBeat Noisecanceling headphone. The hanger is made of plastic and broke rather fast so I requested a return on warranty. Received the return label immediately. Important to say: the seller (FNAC) asked to contact PlanTronics directly. After a small phone conversation with PlanTronics I was redirected to their website for a return claim. Within 3 days a new headset was delivered, no charges at all (packing, shipping, etc). I will be more careful with the plastic hanger this time. PS product is great: heavy bass and strong sound. Blue tooth enables handsfree calls etc Not recommended for professional use

charger incompatibility It is Disappointing that new headset will not fit desktop charger from previous generation, and that device requires a seperate purchase of "charging case" if user want a no plug charging option. Charger pin out and power looks the same..... The days of pointless charger changes are supposed to be behind us.....

Poor Output Audio, Poor Customer Service, Short Warranty Bought Voyager Legacy. Quick to pair and connect with USB or Bluetooth. BUT Audio out is inconsistent and now unusable - mic input is static, clicks and unclear. Warranty was for a year only and the company 'apologized' but cannot fix or offer a replacement. For a device costing over $100 catering to the top-tier business clients, this is very poor service and product. (Poly C# 07864883)

My plantronics backbeat 505 literally… My plantronics backbeat 505 literally fell apart just after the end of my warranty. The right ear cup completely came off. When I called the Singapore hotline (Ban Leong Technologies) for support, I was told that I would get a 1-1 exchange if it was still under warranty. Since it wasn't & because I bought it overseas, the rude guy on the line promptly told me to "improve, adapt or buy a new one. Bye" and hung up. How's that for top on the line customer service.

This company is market leaders This company is market leaders in handsets. We used several products. After nearly few years handset stopped charging. Replacement was issued without any questions. Quality off product is 10 out off 10.