Poor Output Audio, Poor Customer Service, Short Warranty Bought Voyager Legacy. Quick to pair and connect with USB or Bluetooth. BUT Audio out is inconsistent and now unusable - mic input is static, clicks and unclear. Warranty was for a year only and the company 'apologized' but cannot fix or offer a replacement. For a device costing over $100 catering to the top-tier business clients, this is very poor service and product. (Poly C# 07864883)

My plantronics backbeat 505 literally… My plantronics backbeat 505 literally fell apart just after the end of my warranty. The right ear cup completely came off. When I called the Singapore hotline (Ban Leong Technologies) for support, I was told that I would get a 1-1 exchange if it was still under warranty. Since it wasn't & because I bought it overseas, the rude guy on the line promptly told me to "improve, adapt or buy a new one. Bye" and hung up. How's that for top on the line customer service.

charger incompatibility It is Disappointing that new headset will not fit desktop charger from previous generation, and that device requires a seperate purchase of "charging case" if user want a no plug charging option. Charger pin out and power looks the same..... The days of pointless charger changes are supposed to be behind us.....

Don't deal with Plantonics Don't deal with Plantonics! Without informing me, they replaced my brand new but defective Voyager with a refurbished Voyager. All they did was give me someone else's refurbished problem. I went from a brand new, expensive headset to a second hand cast off. They never told me it was a refurb but left me believing it was brand new. What a rip off! I'll never deal with them again!

Good headset, but microphone developed a finicky connection I've been using a Poly Blackwire C5200 headset for 2 years now, and overall, the sound quality and comfort have been great. However, recently, the microphone has become unreliable. I have to wiggle the cord where it connects to the CPU port to get it to work properly. This is frustrating during calls and meetings. It's disappointing that this issue developed after just 2 years of use, especially for a headset in this price range. While the audio quality is still good, the unreliable microphone connection makes it less than ideal for professional use.