Never again I HAD to select at least one star to add this review. BEWARE of this company!! Actually, run the other way, now!! An error on their website caused me to end up with a battery that will not fit my laptop. The 'customer care' rep continues to say I ordered the wrong one, and that I will have to pay return shipping. I ordered it per the instructions of their website. They have the incorrect battery listed for my brand/model laptop. I have shown them proof of their error, but it makes no difference to them. I refuse to pay for someone else's mistake. In my opinion, there is NO 'customer care'. I will cut my losses, and spread word of my experience, and the POOR 'customer care'. Check the reviews/complaints for this company at BBB.org, too.

Sent a Bad Battery; Phone agent claims they do not have access to database to give refund. I bought a battery at a great price...until I received the battery...it is dead and will not take a charge. Paid our IT guy to take a look and ensure that I ordered the correct battery; I did. After a 5-10 minute wait, agent claims that they do not have access to database, and that someone will have to call me back to consider refund or replacement. No resolution/resolve at this time.

Never even got my battery after 10 days of waiting I needed a laptop battery for my HP workstation asap. I found their site and they had a decent price, just about as good as many other online store. they offered 3 to 5 day shipping. I never received a "your item is shipped" email as they said i would get, and i never got any confirmation, at all. I managed to get a hold of someone through email asking where the heck is my battery. They said it was shipped but guess what? It flew all the way to the east coast to me, then back to them and was "received by their warehouse". What the heck? did they not get my address right or what? So i paid 40$ and never even got my product? This is beyond fraud. Law suite incoming Battery HQ, get ready.

Very poor service. Not happy with this company. I paid additional for UPS shipping and they decided to send it USPS without my authorization. USPS does not deliver to my physical address, hence my UPS choice. They changed service without my authorization and by doing so, Caused me to not receive my battery. When your battery craps out, it tends to be an urgent replacement. things like this cannot happen. bottom line. I will not be ordering from here ever again.

They sent me a battery that does not work as advertised. they do not answer phone, don't respond to voice mail, don't respond to email so, do NOT waste your money! They sent me a battery that does not work as advertised. they do not answer phone, don't respond to voice mail, don't respond to email so, do NOT waste your money! Maybe it works for a couple of times but once you made your credit card payments pass a couple of months, that would be it! I used their laptop battery less than three times and I would not be able to recharged it again at all.They did not answer the phone, didn't respond to voice mail, didn't respond to email so, do NOT waste your money!