Sent a Bad Battery; Phone agent claims they do not have access to database to give refund. I bought a battery at a great price...until I received the battery...it is dead and will not take a charge. Paid our IT guy to take a look and ensure that I ordered the correct battery; I did. After a 5-10 minute wait, agent claims that they do not have access to database, and that someone will have to call me back to consider refund or replacement. No resolution/resolve at this time.

Their service is awful Their service is awful. My product was shipped to California and I live in Illinois. Trying to get the part I ordered. they said it was under dispute. Meaning between them and the USPS, has nothing to do with me. Still I can not get the part or my money back. Will never order from this company again. I need the battery but thank God it is not work related as many people are working from home. I gave this company a second chance as I need the battery. My second order was shipped to Michigan, note I live in Illinois. Now they are telling me they are going to look into it. How long will I have to wait to get a refund.

Never again I HAD to select at least one star to add this review. BEWARE of this company!! Actually, run the other way, now!! An error on their website caused me to end up with a battery that will not fit my laptop. The 'customer care' rep continues to say I ordered the wrong one, and that I will have to pay return shipping. I ordered it per the instructions of their website. They have the incorrect battery listed for my brand/model laptop. I have shown them proof of their error, but it makes no difference to them. I refuse to pay for someone else's mistake. In my opinion, there is NO 'customer care'. I will cut my losses, and spread word of my experience, and the POOR 'customer care'. Check the reviews/complaints for this company at BBB.org, too.

The cost caught my eye! The cost of the product was what first caught my eye. I am very satisfied with the company and the battery. I recommend using this company.

Very poor service. Not happy with this company. I paid additional for UPS shipping and they decided to send it USPS without my authorization. USPS does not deliver to my physical address, hence my UPS choice. They changed service without my authorization and by doing so, Caused me to not receive my battery. When your battery craps out, it tends to be an urgent replacement. things like this cannot happen. bottom line. I will not be ordering from here ever again.