They offered me a discounted price for… They offered me a discounted price for a large number of casement windows in October. My contractor retired and moved to the east coast so it took me until June to find a new guy. They offered a discounted price on June 12 and said it was a lowered price online and to order it online and when I went online to purchase on June 16 it was the usual high price. I asked about the discount and on June 19 they said oh sorry, the price is back up and so they reneged on the original and the second agreement. Not good business! I have other companies and designs to choose from. I don't like being offered a discount to help me make it affordable and then have it taken away when I'm ready to order. All they had to do was honor what they texted me.

THEIR RETURN POLICY ON DEFECTIVE… THEIR RETURN POLICY ON DEFECTIVE MERCHANDISE IS HORRIBLE! POOR QUALITY YET EXPENSIVE. I AM A BUILDER AND ITS IMPOSSIBLE TO KNOW IF DOOR HARWARE WILL WORK WHEN DOORS ARE ON BACKORDER. POOR CUSTOMER SERVICE!

Got two drawer pulls from this company… Got two drawer pulls from this company that are completely non-functional. The actual pulls won't swing out from the backplate without a fair amount of force. Emailed them expecting to be refunded for a defective product but I haven't heard back from them. I wish I would have looked at reviews and their terrible return policy before ordering.

Worst customer service and a complete… Worst customer service and a complete scam. Info on their webpage is wrong. Also you can’t even leave a review on the webpage yet they have almost 5 star reviews lol. Also everywhere you look they have crappy reviews. Anyways, description was off on a product I ordered. Gets here and it’s the wrong color. They make me pay for shipping to return. Also charge me a restocking fee. For something that is their fault. Completely unacceptable and are stealing money. I wrote them explaining my frustration and no response

The entryway and mail slot were perfect… The entryway and mail slot were perfect - I loved them so much and my curb appeal has went up up up dramatically. Thanks for helping me choose! I just send them a photo and they gave great advice. Very helpful and I am very happy!