I ordered some great glass door knobs… I ordered some great glass door knobs about 6 years ago and wanted some more just like it. They were able to find my old order and match what I had purchased. Great customer service. The door knobs are solid and have never given me any issue. I like that they now have an easy video to watch so even a person like me can install them without some high-priced 'contractor' taking me.

Expensive mistake Door knobs are pretty but very poorly made; they fall apart. Within 7 months, one glass knob just came off in my hand with very light use. (I live alone.) Customer service responded via email that “glass is not covered under warranty.” I argued that the glass knob itself is intact but came away from the metal socket. They never responded. Since then, 2 more knobs have come off.

Look anywhere but I recieved one item broken and one item incorrect. It cost me more to return both items than they were worth Then they never replaced the broken item .I recieved several e-mails threatening to put negative comments on my company website if I did not give them good reviews. I did not take their advice about that.

Avoid this business like the plague Avoid this business like the plague, unless you want poor products, which often are not workable due to incomplete specifications on their website. As a result of incomplete specs, you may have to return items, paying exorbitant return costs, double shipping, and dealing with non responsive customer service. Customer Service ignores all questions and issues, product specs are inconsistent and incomplete, and their returns policy is punitive. My purchase was costly, as it was back ordered, then further delayed, costing me extra dollars with my contractor. Lack of product specs resulted in non working product, and they charged me shipping both ways plus an enormous restocking fee, despite the issues I raised. Customer Service is radio silent. Terrible business. Try House of Antique Hardware instead—much better business, customer service, spec info, and reasonable dealing with returns.

Great American Company This is a great American company - filled with Architectural experts that take the time to make it right. They worked on hand finishing and antiqueing my door plates. Each was a work of art. I highly recommend them.