I ordered some great glass door knobs… I ordered some great glass door knobs about 6 years ago and wanted some more just like it. They were able to find my old order and match what I had purchased. Great customer service. The door knobs are solid and have never given me any issue. I like that they now have an easy video to watch so even a person like me can install them without some high-priced 'contractor' taking me.

Don't do it! Don't do it!! Purchasing from this business was a DISASTER! I ordered from this site, to support small businesses, and they had, what i thought was, good quality, high-end door knobs. However, after purchasing a batch of doorknobs I realized that sadly this wasn't the case at all. This site is a complete and total scam. The knobs i received, were cheaply made, are literally falling apart and always coming loose. After less than 90-days of use one of the knobs broke off the base and shattered all over my bathroom floor. I reached out to the company and they claimed to send a replacement that i never received. (I've reported them to the BBB as well.) I found the same looking knobs on Wayfair, which i received and they are MUCH higher quality, costs less and backed by their great customer service. Look some place else. These people are crooks. Hope this review prevents at least one person from the scam and headaches of ordering from here.

Return policy is horrible! Bought 3 doorknobs. They emailed and asked if I could wait 4-6 weeks. Client was fine. Package arrived 14 weeks later! Won't refund or pay for return shipping. Step up and offer some service. Until then... never again!!

Avoid this business like the plague Avoid this business like the plague, unless you want poor products, which often are not workable due to incomplete specifications on their website. As a result of incomplete specs, you may have to return items, paying exorbitant return costs, double shipping, and dealing with non responsive customer service. Customer Service ignores all questions and issues, product specs are inconsistent and incomplete, and their returns policy is punitive. My purchase was costly, as it was back ordered, then further delayed, costing me extra dollars with my contractor. Lack of product specs resulted in non working product, and they charged me shipping both ways plus an enormous restocking fee, despite the issues I raised. Customer Service is radio silent. Terrible business. Try House of Antique Hardware instead—much better business, customer service, spec info, and reasonable dealing with returns.

Expensive mistake Door knobs are pretty but very poorly made; they fall apart. Within 7 months, one glass knob just came off in my hand with very light use. (I live alone.) Customer service responded via email that “glass is not covered under warranty.” I argued that the glass knob itself is intact but came away from the metal socket. They never responded. Since then, 2 more knobs have come off.