Worst customer service and a complete… Worst customer service and a complete scam. Info on their webpage is wrong. Also you can’t even leave a review on the webpage yet they have almost 5 star reviews lol. Also everywhere you look they have crappy reviews. Anyways, description was off on a product I ordered. Gets here and it’s the wrong color. They make me pay for shipping to return. Also charge me a restocking fee. For something that is their fault. Completely unacceptable and are stealing money. I wrote them explaining my frustration and no response

Wish I'd never bought these! I spent a fortune on 6 Crystal Fluted Door Knob (Georgian Roped Plate Brushed Nickel) for our home that we are remodeling. I bought them in October but was not able to put them in until December. My construction supervisor (a master carpenter and perfectionist) installed all the handles. He told me as he installed them that the inside works were very cheaply made and not worth what I paid for them. Great! We started having trouble with the one on the master bedroom door right away. It was hard to turn. So he took it off and reinstalled it. It turned a little better, but it clicked every time I turned it. Yesterday morning I turned the knob to get out of our bedroom and it just kept turning! I was afraid I was going to have to crawl out of the bedroom window to get out. I emailed Look In The Attic customer service and they would not stand behind their product! Will said it was past the return date and there was nothing they could do. He said we probably put it on wrong. My construction supervisor has been building houses and remodeling houses for 30 years. He knows how to put on a door knob! I will never buy from them again!

Look anywhere but I recieved one item broken and one item incorrect. It cost me more to return both items than they were worth Then they never replaced the broken item .I recieved several e-mails threatening to put negative comments on my company website if I did not give them good reviews. I did not take their advice about that.

Don't Go Near Them! DO NOT use this company. They advertised a desk hardware handle as 2 3/4" center to center which was critical to fit in the existing drawer holes. The item was actually 2 7/8". They did accept the return BUT would not waive the 18% restocking fee AND charged me for their original shipping cost DESPITE the fact this was all due to their error. Having not read these reviews ahead of time, I assumed they would act as a reputable company would. WRONG.

They offered me a discounted price for… They offered me a discounted price for a large number of casement windows in October. My contractor retired and moved to the east coast so it took me until June to find a new guy. They offered a discounted price on June 12 and said it was a lowered price online and to order it online and when I went online to purchase on June 16 it was the usual high price. I asked about the discount and on June 19 they said oh sorry, the price is back up and so they reneged on the original and the second agreement. Not good business! I have other companies and designs to choose from. I don't like being offered a discount to help me make it affordable and then have it taken away when I'm ready to order. All they had to do was honor what they texted me.