Return policy is horrible! Bought 3 doorknobs. They emailed and asked if I could wait 4-6 weeks. Client was fine. Package arrived 14 weeks later! Won't refund or pay for return shipping. Step up and offer some service. Until then... never again!!

Don't Go Near Them! DO NOT use this company. They advertised a desk hardware handle as 2 3/4" center to center which was critical to fit in the existing drawer holes. The item was actually 2 7/8". They did accept the return BUT would not waive the 18% restocking fee AND charged me for their original shipping cost DESPITE the fact this was all due to their error. Having not read these reviews ahead of time, I assumed they would act as a reputable company would. WRONG.

LEEDS Project Success As an architect - I work on LEED certified buildings and it is usually hard to find products to use. This company has a good selection - could be improved - and I can normally find what I need. Thanks. Gretchen

I ordered some great glass door knobs… I ordered some great glass door knobs about 6 years ago and wanted some more just like it. They were able to find my old order and match what I had purchased. Great customer service. The door knobs are solid and have never given me any issue. I like that they now have an easy video to watch so even a person like me can install them without some high-priced 'contractor' taking me.

Expensive mistake Door knobs are pretty but very poorly made; they fall apart. Within 7 months, one glass knob just came off in my hand with very light use. (I live alone.) Customer service responded via email that “glass is not covered under warranty.” I argued that the glass knob itself is intact but came away from the metal socket. They never responded. Since then, 2 more knobs have come off.