Truly grotesque customer service. Blocked communications rather than refund Satisfye has been a nightmare to deal with. When I requested shipping information for my product that I purchased 2 weeks ago. Their site guarantees super fast shipping (24 hour processing) for their made in America products, all compete bogus. When I ordered the zen grip pro it said it was available and in stock. 4-7 days shipping was quoted, it even says 2 day shipping is available. Again a complete lie. After 10 days of no contact at all from satisfye, I reached out and was told that my order was actually a preorder for a product that wasn’t currently in stock. I was then fed some nonsense story about couriers in Hong Kong and told that satisfye was incurring great expense to get them here to the US as quickly as possible. I replied letting them know I wasn’t informed of the preorder and was dissatisfied with their lack of honesty and transparency and asked for a refund. Satisfye then blocked me from their Facebook and silenced our communications rather than answering to the feedback or intimating my requested refund for the product they advertised completely false. It was not advertised as a preorder, it wasn’t advertised as out of stock. Satisfyes chosen marketing on their own webpage lead me to believe I was buying an American product that would be shipped to me within 4-7 days. Now two weeks later I’ve received nothing more than a promise that in the next month or so it should be here. I’d rather buy the competitors grip but now satisfye has blocked me rather than initiating my refund request.

Taking peoples money for product they don’t… have Satisfye are taking peoples money for product they don’t have is illegal and then using that money to purchase product to fill next orders. They completely took all money from pre orderes never fulfilled those pre orders bought more product and fulfilled those orders. Customer service is disgusting! After questioning where our product is we get blocked on Social media and our comments removed only leaving good comments on their page. Never answering emails only sending out the same message to every email or reply about they have bad shipping and it’s going to take longer and to contact the support email in which you get no reply what so ever! They have taken all our money and purchased product they did not have in the first place to make the new product and forgot about those people. There’s no other explanation for not filling out your pre orders from last year October/November, when people who ordered in December and January are now receiving their orders and anyone else making orders. We will be going to trading standards.

A rare breed of company - putting the customer over themselves! Honestly, hands down the best customer service I've ever experienced! They dispatched the grip controller very quickly but my mail carrier messed up and left it somewhere that's not my house, which was never located, and didn't let me know. I ended up having a battle with Royal Mail (UK) who made me jump through endless hoops because they made a mistake, and eventually said I had to ask Satisfye to contact them. I reached out to Satisfye and they immediately sorted the whole thing out even though it wasn't even remotely their fault. They were super helpful and prioritised the customer over making a profit. It's rare you come across that in a modern company. I've already recommended them to my friends and they're going to place orders now. Couldn't recommend these guys more! :)

Similar experience to other reviews Similar experience to other reviews. Purchases product over 2 weeks ago. Website had no mention of backorder or that this was a pre-order. They claim all products ship within 24 hours. When I asked for an update they say they're "working hard at getting me my product." Terrible experience so far.

Love my new ZenGrip Pro for my OLED… Love my new ZenGrip Pro for my OLED Switch. I know that there have been delays with shipping timelines, but just about every business on earth is facing the same struggles due to supply chain problems. Half the stuff I order on Amazon arrives late these days too. Anyway, can't thank Satisfye enough for making such a killer grip for my Switch. Love the comfortable feel and the solid fit.