Pre ordered a oled grip no ship for months Bad customer service Pre ordered a oled grip. They took my money no problem but did not ship. I contacted them a couple times over 3 months and they kept giving me the run around and excuses that seem to be normal business for them. Finally got refund.

Worst customer service Worst customer service. You pay for fast shippment, but still after several weeks AFTER the estimated delivery date, the package has not arrived. They blame averyone else, and do not care to either help or compensate. CLEAR OFF this company. I am never buying anything from them again.

Well this time I tried to give them the… Well this time I tried to give them the benefit of the doubt. The same practices you read about all over Trustpilot in full effect here. This would be the fourth product I’ve ordered from them and the third time a crazy delay in shipping occurred. I guess it’s my fault for continuing to purchase from them. The original ad for the Zengrip Ronin stated shipments would be going out in October. It is now mid-December and they still haven’t delivered. This wouldn’t be as big of a deal if it were a one-off, but when it’s happened with 3/4 of the products I’ve ordered, that translates into a 75% FAILURE rate. Maybe the problem is I’ve ordered that much from them in the first place. There’s even a banner running on nearly every page of the site proclaiming 2-day shipping. Do not hold them to that, they will disappoint. Since confronting them on their Discord server, the one-star negative review of the product on their site was deleted, taking the rating from 3.7 up to 4.2 Meanwhile, my planned one-star review for some strange reason won’t post to the site. I wonder why… Last time I confronted them about this, they canceled my order without my request so I won’t be surprised if this happens again. My recommendation: Never pre-order. That is, if you decide to keep ordering at all. Update: We are now heading into January and my order hasn't even shipped. Meanwhile, support says they are sold out. You read that correctly. My pre-order that I put in for 5 months ago and still haven't received is sold out.

Worst order experience I had so far. Worst order experience I had so far. Advertised: delivery mid december 2021 Then suddenly End December a few days after buying. On 24th dec update: 3 weeks until fulfilled So far it hasnt even been shipped at all… Best part in the update they say new orders will be shipped mid-january. Its the 8th today and my order from early december is not even shipped… 10th jan. Still no product and no new update nothing

Similar experience to other reviews Similar experience to other reviews. Purchases product over 2 weeks ago. Website had no mention of backorder or that this was a pre-order. They claim all products ship within 24 hours. When I asked for an update they say they're "working hard at getting me my product." Terrible experience so far.