Second order from Satisfye aligns with other negative reviews Due to being content with the mythic zengrip pro and their standalone slim cases never being in stock, I chose to preorder the new ronin sim bundle initially advertised to ship November. Additionally I was incentivized by a preorder discount. I had to find out through reddit and reaching out to support that orders were significantly delayed anywhere from a month-7 weeks. No contact or update directly from company. Once my order was received I had the displeasure of discovering I did not receive the bundle, just the standalone grip. Support was quick to answer and ultimately offered me thumbgrips and the case “whenever” it would be in stock again, for no additional cost. After using the ronin grip for a few I hours I can safely say it’s noticeably flimsier and when the switch (oled) is attached it has a significant amount of give not seen in the pro. It also bends forward both dock models, scratches the screen, and prevents the usb ports from being used without accessories. All things not included in advertising. I wanted a refund on just the grip and even offered to forego the courtesy thumb grips for the case I wanted in the first place. Long story short, I need to do a full return and order case separately…the full price being more than my discounts on the bundle. With the experience and the consistent inconsistency with stock, quality and service, I plan to avoid this company in the future as there are plenty of more reliable options in the market.

Love my new ZenGrip Pro for my OLED… Love my new ZenGrip Pro for my OLED Switch. I know that there have been delays with shipping timelines, but just about every business on earth is facing the same struggles due to supply chain problems. Half the stuff I order on Amazon arrives late these days too. Anyway, can't thank Satisfye enough for making such a killer grip for my Switch. Love the comfortable feel and the solid fit.

HELP!!! ORDER #170919 Appreciate the Christmas season however my item was sent incorrect level of shipping service I paid for. The grip has come faulty and satisfye just do not reply at all since showing evidence over screen shots and video. I have had 4 grips from the company so they just don’t really care about loyalty I’m convinced, I have been a huge fan of their products. Please do what is right and resolve my issue.

A rare breed of company - putting the customer over themselves! Honestly, hands down the best customer service I've ever experienced! They dispatched the grip controller very quickly but my mail carrier messed up and left it somewhere that's not my house, which was never located, and didn't let me know. I ended up having a battle with Royal Mail (UK) who made me jump through endless hoops because they made a mistake, and eventually said I had to ask Satisfye to contact them. I reached out to Satisfye and they immediately sorted the whole thing out even though it wasn't even remotely their fault. They were super helpful and prioritised the customer over making a profit. It's rare you come across that in a modern company. I've already recommended them to my friends and they're going to place orders now. Couldn't recommend these guys more! :)

Pre ordered a oled grip no ship for months Bad customer service Pre ordered a oled grip. They took my money no problem but did not ship. I contacted them a couple times over 3 months and they kept giving me the run around and excuses that seem to be normal business for them. Finally got refund.