Horrendous company Horrendous company. I placed an order for their product on Oct 9th with the promise the product would ship in November. Here we are January 3rd and STILL nothing but broken promises, perpetual lies, and continued excuses for delays. I completely understand we are in the midst of a global pandemic, but at this point there is no excuse for them having Zero customer communication and support to address/ correct this issue.

Incompetent and slow customer service Canceled my pre order without an explanation. All I was told was “we will look into it” after several weeks and emails the only other response I got was that “we’ll ask our account manager what the hold up is” awful customer service that comes off as rude and incompetent.

Good product, awful customer service, dodgy company It took about 8 weeks to receive my parcel. There were no tracking info updates, there was no proactive communication from Satisfye, and no attempts to find where the parcel had gotten to from them. They blamed the courier entirely for the delays, while they themselves took a whole week to process and ship the parcel out. They were always slow with their replies, often taking up to three working days to reply, even to simply correct a broken link they had sent me for a form to complete. Incompetent. They do not bother to inform about any shipping delays on their website. Currently they will now make you wait for 60 days before you can file a lost package claim. They also cherry pick reviews on their website. I already wrote a more detailed review for their site, but they filtered it out. What a dodgy practice. What are they trying to hide? According to the reviews here I am not the first to experience their horrific customer service. It is a shame really because their product is actually quite good and was just what I was hoping for. It's ergonomic, if not overpriced for being mostly made of plastic. However I would not rate them any higher than this for their dishonesty and incompetent and slow customer service.

A rare breed of company - putting the customer over themselves! Honestly, hands down the best customer service I've ever experienced! They dispatched the grip controller very quickly but my mail carrier messed up and left it somewhere that's not my house, which was never located, and didn't let me know. I ended up having a battle with Royal Mail (UK) who made me jump through endless hoops because they made a mistake, and eventually said I had to ask Satisfye to contact them. I reached out to Satisfye and they immediately sorted the whole thing out even though it wasn't even remotely their fault. They were super helpful and prioritised the customer over making a profit. It's rare you come across that in a modern company. I've already recommended them to my friends and they're going to place orders now. Couldn't recommend these guys more! :)

Friendly customer service, just be patient. Long story short; I ordered the slim bundle which costs 50$, on top of that I paid 13$ in shipping costs. Pretty normal stuff. But customs got a hold of my product and they wanted me to pay 43$ on top of everything. I ofcourse denied and contacted the Satisfye customer support. They were so kind that they wanted to pay half the custom fee for this one time (20$), but sadly because I denied the product the local postoffice returned the product to the sender which is standard procedure. I asked them a refund and I did get it. Only my shippingcosts did not get refunded but that's normal in this scenario. In the beginning I had a bad feeling about it but they were kind, friendly and helped me out within less than a week. This is actually average to fast. As customers we get spoiled and need to remind ourselves sometimes that the standards that the huge companies offer us are not realistic, especially for the smaller to normal sized companies.